Nathan Diaz
Surrey
Summary
- At Cohens Optical, I excelled in enhancing customer satisfaction and streamlining operations, significantly contributing to achieving monthly sales targets. My expertise in optical dispensing and exceptional communication skills led to personalized customer service, resolving complaints efficiently. Skilled in adjusting eyewear and processing insurance claims, I consistently ensured accuracy and customer confidence.
Overview
3
3
years of professional experience
Work History
Optician
Cohens Optical
02.2022 - 01.2025
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with team members to achieve monthly sales targets.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Education
Bachelor Of Music - Film And Video Production
Manhattan School Of Music
New York, New York08.2022
Diploma - High School
Clayton Heights Secondary School
Surrey, BC08.2019
Skills
- Customer service
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Progressive lenses expertise
- Frame selection
- Optical equipment operation
- Prescription interpretation
- Frame fitting
- Appointment scheduling
- Excellent communication
- Multitasking
- Visual field testing
- Pre testing OTC, Tonometer, Refraction and keratometry
- PD measure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Optician
Cohens Optical
02.2022 - 01.2025
Bachelor Of Music - Film And Video Production
Manhattan School Of Music
Diploma - High School
Clayton Heights Secondary School
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