Job Search Status
Open to workDesired start date: Immediately
Open To Work
Nathan Dias
Burnaby,Canada
Work Preference
Summary
Experienced customer service professional with a proven track record in hospitality and online community management. Skilled in managing dining room operations, creating engaging customer experiences, and fostering positive relationships with guests. Strong ability to multitask and collaborate with teams to ensure smooth operations. Demonstrated expertise in content creation and community building, with a focus on increasing audience engagement. Adept at managing guest concerns, providing excellent service, and working in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Earls Kitchen + Bar
Burnaby, BC
05.2023 - 11.2025
- Provided excellent customer service in fast-paced dining environment.
- Assisted in training new staff on menu offerings and service standards.
- Resolved customer inquiries and concerns to promote satisfaction and loyalty.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
Independent Contractor
Complexity
Burnaby, BC
03.2020 - 02.2023
- Competed in online video game tournaments and managed live streaming channels, building a community and gaining recognition in the gaming industry.
- Competed in international gaming tournaments, travelling worldwide for events.
- Managed and grew an online audience through consistent streaming and content creation.
- Collaborated with sponsors and other streamers to expand online presence.
Host/Expediter
Cactus Club Kingsway
Burnaby, BC
11.2018 - 02.2020
- Managed dining room operations by ensuring the right food was delivered to the appropriate tables.
- Worked collaboratively with servers and kitchen staff to meet customer needs.
- Managed guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Nominated and awarded Kaizen Award for dedication to continuous improvement and commitment to delivering exceptional dining experiences.
Stock Associate
Mountain Warehouse
Burnaby, BC
10.2017 - 07.2018
- Handled inventory management tasks, including stocking and organizing merchandise to maintain store presentation and ensure product availability.
- Restocked shelves and organized product displays according to company guidelines.
- Assisted customers with locating products and provided information on sales and promotions.
- Maintained store cleanliness, ensuring a safe and pleasant shopping environment.
Education
Academic Writing
Douglas College
Burnaby04-2026
High School Diploma -
Moscrop Secondary School
Burnaby, BC06-2017
Skills
- Guest Engagement
- Problem Resolution
- Team Collaboration
- Health & Safety Compliance
- Community Engagement & Content Creation
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Performance improvement
Timeline
Server
Earls Kitchen + Bar
05.2023 - 11.2025
Independent Contractor
Complexity
03.2020 - 02.2023
Host/Expediter
Cactus Club Kingsway
11.2018 - 02.2020
Stock Associate
Mountain Warehouse
10.2017 - 07.2018
Academic Writing
Douglas College
High School Diploma -
Moscrop Secondary School