Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nathan Currell

Nathan Currell

Vancouver,BC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Starbucks Canada, Barista
10.2022 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Customer Service Rep

Pacific Blue Cross
12.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Universal Banker

Scotiabank
07.2019 - 02.2020
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.

Customer Service Rep

Scotiabank
06.2016 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Provided primary customer support to internal and external customers.

Education

Capernwray Harbour Bible School

High School Diploma - undefined

Dover Bay Secondary
Nanaimo, BC

First Aid

Justice Institute of British Columbia
New Westminster, BC

Skills

  • Hospitality and Accommodation
  • Daily Cash Management
  • Sales Expertise
  • Adaptable and Flexible
  • Coaching and Mentoring
  • Account Management and Updating
  • Safety and Security Enforcement
  • Process Development and Streamlining

Certification

First Aid for Industry (OFA Level 1)

Serving It Right

Pleasure Craft Operation Licence

Timeline

Starbucks Canada, Barista
10.2022 - 08.2023

Customer Service Rep

Pacific Blue Cross
12.2021 - 03.2022

Universal Banker

Scotiabank
07.2019 - 02.2020

Customer Service Rep

Scotiabank
06.2016 - 01.2019

Capernwray Harbour Bible School

High School Diploma - undefined

Dover Bay Secondary

First Aid

Justice Institute of British Columbia

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Nathan Currell