NATHAN CHAVIS
Ridgetown,Ontario
Summary
Dynamic Account Manager with a proven track record with MC Business Solutions. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong individual that thrives in a team environment in order to add value to company goals and objectives with a proactive approach and a dedication to achieving targets.
Overview
29
29
years of professional experience
Work History
Account Manager
MC Business Solutions
Chatham, Ontario
05.2021 - Current
- Responsible for managing 300+ accounts to ensure customer satisfaction and finding cost effective solutions to ever changing technology and market demands.
- Upkeep of comprehensive reports for monthly metrics and quotas
- Face to face meetings and sales calls to create new business and enhance technology for current customers
- Continuous training for new models and products.
- Training of new managers through hiring
- Managing time efficiently to ensure all three levels of the solution/sales process are followed through until completion.
- Generate leads through progressive techniques via phone, email, cold calling and B2B contacts.
- Setting and attaining progressive sales and solution goals and hitting targets on time and with efficiency.
Service Technician
Rival Office Solutions
London, ON
09.2019 - 05.2021
- Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
- Maintained and repaired printers for clients from London to Windsor.
- Experience with various makes of copiers and office equipment including Xerox, Sharp, Lexmark, Kyocera, Ricoh, Epson and FP.
- Installed new systems and components according to service orders and manufacturer instructions.
- Managed and maintained service vehicle and completed monthly reporting for mileage and vehicle service.
- Experience in both monochrome and colour copiers as well as wide-format and production equipment.
- Achieved and exceeded monthly goals and projections in company criteria including calls per day, call back ratio, call time and customer satisfaction.
Service Technician
Xerox Canada
London, Ontario
03.2012 - 09.2019
- Responsible for technical service on various models of monochrome and colour copiers for a large territory.
- Tasked to manage a large inventory of copier parts.
- Use of problem solving skills to determine technical issues and resolve within a timely fashion.
- Multiple face to face interactions with customers on a daily basis.
- Responsible for multiple monthly criteria including calls per day, reliability, parts usage, inventory and customer satisfaction.
- Maintenance and use of company vehicle including regular washes, oil changes , tire rotations and odometer reporting.
Operations Manager
Union Gas/Municipality of Chatham Kent
Chatham, ON
03.2010 - 03.2012
- Managed a team of 17 employees.
- Responsible for production of 1.2 million customer invoices per month.
- Handled all A/P, A/R and HR duties for both customers.
- Managed all production for reprographics for two large companies (Union Gas, Municipality of Chatham –Kent).
- Responsible for all inventory and shift scheduling.
- Arranged all monthly customer billing via “Meridian” system (Over $250,000/month).
- Responsible for Xerox fleet of 350+ printers, copiers and faxes.
- Maintained a fleet of company vehicles including washes, odometer reporting and routine maintenance.
- Oversaw all required safety and advancement courses for employees.
Inserter/Shipping Manager
Xerox Canada - Emco Corporation
London, Ontario
09.2003 - 03.2010
- Responsible for all customer billing and reporting.
- Completed all bindery and reprographics work for customer.
- Responsible for all shipping and receiving of supplies and products.
- Ran various equipment including insertion machines, grinders, knotchers, gluers.
- Controlled all stock of incoming and outgoing deliveries via fork truck and pump truck operation.
Car Wash Manager
Condy's Car Wash/Petro-Canada
London, Ontario
03.2001 - 09.2003
- Duties included the running and maintenance of a full service car wash & detailing centre.
- Performed duties including selling of in store merchandise and car wash related materials.
- Ensured that all supplies and equipment involved were functioning properly and efficiently and engaged contractors if necessary.
- Handled ordering of supplies and scheduling of employee shifts.
Server/Bartender/Host
Fanshawe College Outback Shack
London, Ontario
09.2000 - 03.2001
- Worked in all aspects of customer service within the food service industry.
- Responsibilities included serving guests food & drinks, balancing tills, expediting orders coming from the kitchen, routing tables and serving alcoholic beverages at the bar.
- Obtained "SmartServ" certification.
Landscaping Assistant
Harold Marcus Trucking
Bothwell, ON
03.1998 - 09.2000
- Responsible for all landscaping for one large commercial properties and 2 residential properties.
- Completed weekly maintenance of properties including cutting grass, weeding, planting, clear cutting, trimming, and snow removal.
- Maintained all landscaping equipment including mowers, tractors, saws, weeding tools, and various other equipment.
- Responsible for training new employees on various equipment and tools.
General Laborer
Bookshelf Bindery
Ridgetown, Ontario
06.1996 - 06.1998
- Seasonal labourer during summers which involved multiple different positions within the plant.
- Ran several different binding machines including grinders, cutters and binders.
- Assisted in the pick up of damaged books and delivery of rebound books to multiple schools and businesses in Southern Ontario.
Education
Associate of Applied Science -
Fanshawe College Of Applied Arts And Technology
London, ON05.2001
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
Chatham, ON06.1999
Skills
- Account development
- Preparing contracts
- Converting leads
- Needs analysis
- Customer needs assessment
- Teamwork and collaboration
- Client relations
- Prioritizing workflows
- Time Management Competence
- Exceeds sales goals
- Risk mitigation
- Goals and performance
Timeline
Account Manager
MC Business Solutions
05.2021 - Current
Service Technician
Rival Office Solutions
09.2019 - 05.2021
Service Technician
Xerox Canada
03.2012 - 09.2019
Operations Manager
Union Gas/Municipality of Chatham Kent
03.2010 - 03.2012
Inserter/Shipping Manager
Xerox Canada - Emco Corporation
09.2003 - 03.2010
Car Wash Manager
Condy's Car Wash/Petro-Canada
03.2001 - 09.2003
Server/Bartender/Host
Fanshawe College Outback Shack
09.2000 - 03.2001
Landscaping Assistant
Harold Marcus Trucking
03.1998 - 09.2000
General Laborer
Bookshelf Bindery
06.1996 - 06.1998
Associate of Applied Science -
Fanshawe College Of Applied Arts And Technology
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
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