Nathan Burke

• Enhanced project efficiency by coordinating with team members and managing resources effectively.
• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
• Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.

Highly organized and motivated Cafe Supervisor under a challenging situation with the reopening of Vancouver's busiest tourism destination.

• Supervised daily operations of the cafe, ensuring efficient service and adherence to quality standards.
• Trained and coached cafe staff on customer service protocols, food safety practices, and menu knowledge.
• Oversaw inventory management, including ordering, receiving, and stock rotation to minimize waste and maintain freshness.
• Managed scheduling and payroll for cafe team members, optimizing staffing levels to meet demand.
• Implemented promotional strategies to drive sales and increase revenue, collaborating with marketing and events teams.
• Maintained cleanliness and organization of the cafe area, including equipment, dining areas, and storage areas.
• Handled guest inquiries, feedback, and concerns promptly and professionally, ensuring a positive guest experience.
• Implemented cost-saving initiatives while maintaining high-quality service and product standards.

Dedicated and experienced Barista Trainer with a passion for delivering exceptional customer experiences and developing talented barista teams. Seeking to leverage expertise in espresso preparation, beverage crafting, and training delivery to contribute to the success of Starbucks and the various locations i have worked in.

• Conducted comprehensive training sessions for new baristas, focusing on espresso preparation techniques, beverage crafting, and customer service standards.
• Provided personalized coaching and skill development opportunities to enhance team members' abilities in drink consistency, speed of service, and customer engagement.
• Maintained high standards of beverage quality and consistency by monitoring and providing feedback on drink preparation techniques and equipment usage.
• Collaborated with store managers and shift supervisors to identify training needs and develop action plans to address skill gaps within the team.
• Kept detailed records of training activities, employee progress, and performance evaluations, providing regular reports to management.
• Demonstrated exceptional customer service and fostered a positive and inclusive atmosphere within the store.