Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathan Burbine

Nepean,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

CSR - Customer Service Representative

SYKES
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

CSR Tier 3 - Customer Service Representative

Consensus Cloud Solutions
10.2015 - 03.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Arts - Audio Engineering

Centre For Arts And Technology
Fredericton

Skills

  • Call center experience

  • Customer Focus

  • Complaint Handling

  • CRM Software

  • Problem-solving abilities

  • Conflict Resolution

  • Microsoft Outlook

  • Computer Proficiency

  • Payment Processing

  • Data Entry

  • Problem Resolution

  • Product Knowledge

Languages

English
Full Professional

Timeline

CSR Tier 3 - Customer Service Representative

Consensus Cloud Solutions
10.2015 - 03.2024

CSR - Customer Service Representative

SYKES

Bachelor of Arts - Audio Engineering

Centre For Arts And Technology
Nathan Burbine