Nathan Blaikie
Whittier,CA
Summary
Versatile customer relationship manager with 7+ years experience of ensuring client satisfaction and retention, and revenue growth in SaaS and multifamily tech. Proven track record of managing high-value partnerships with enterprise clients. Skilled in account strategy, onboarding, data insights and B2B sales. Reliable team collaborator known for achieving consistent results and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Success Manager-Multifamily
Kastle Systems
04.2023 - Current
- Serve as the primary relationship manager for the Irvine Company, supporting digital transformation and tenant experience strategies across all multifamily properties.
- Led onboarding and adoption efforts across 200+ key accounts to ensure a 95% utilization rate.
- Established strong relationships with key customers, including The Irvine Company, Greystar and PRIME Group.
- Deliver quarterly business reviews with Irvine Company Directors and General Managers that contributes to increased revenue generation and provides actionable insights that leads to 25% increase in tenant satisfaction.
Merchant Success
Auctane
02.2021 - 09.2022
- Managed over 1,000 SMB + Mid-Market regional e-commerce accounts with an average MRR of $5K-$25K.
- Exceeded quarterly targets by 25% by upselling B2B SaaS solutions while leading strategy initiatives to maximize sales of our Uber Local Delivery rollout.
- Conducted QBRs to recommended best practices to streamline operations by moving them to other platforms, automating their current UI, and/or guide them on current ecommerce/mail SaaS solution trends.
Business Development Specialist
CyberCoders
06.2019 - 06.2020
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Identified over 10 new business leads per week that generated over $100,000 per quarter in the Southeast region.
Inside Sales Representative-East Coast
, GolfBuddy
03.2016 - 01.2019
- Increased sales revenue by building strong relationships with over 3,000 clients and provided insightful product recommendations.
- Attended regional trade shows to meet with new and returning clients, that generated over $250,000 in prebook sales for the upcoming quarter.
- Negotiated and closed deals over $80,000 with our e-commerce accounts on Amazon and Ebay.
Education
Bachelor of Arts - Marketing And Sport Management
Whittier College
Whittier, CASkills
- Customer account management
- Real Estate Technology (Yardi, RealPage, Salesforce)
- Property Management workflows
- B2B and B2C sales
- Marketplace Strategy
- Revenue growth
- Customer retention
- Competitive analysis
- KPI Reporting
- Campaign management
- Client retention strategies
Timeline
Customer Success Manager-Multifamily
Kastle Systems
04.2023 - Current
Merchant Success
Auctane
02.2021 - 09.2022
Business Development Specialist
CyberCoders
06.2019 - 06.2020
Inside Sales Representative-East Coast
, GolfBuddy
03.2016 - 01.2019
Bachelor of Arts - Marketing And Sport Management
Whittier College
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