NATHAN BINEGA
Vancouver,BC
Summary
Have consistently delivered results on time and within budget, to leverage data and communicate clearly and concisely through business cases. Strong problem-solving skills Have increased staff efficiency and allowed me to work well under pressure by defining project scopes. Have a proven track record of covering projects in various business domains with versatility and adaptability. Am dedicated to staying ahead of the curve and embracing new technologies with acquired essential qualities such as problem-solving, negotiating, and leadership skills. can lead cross-functional teams in agile environments, which require technical skills and strong communication and collaboration skills.
Overview
8
8
Certificate
10
10
years of professional experience
Education
Master of Science -
University of Hertfordshire
09.2020
MBA - Finance
Vancouver Island University
Vancouver Island07.2020
Bachelor of Science - Computer Engineering
Punjab University
IndiaWork History
Business Analyst
CIBC Digital Strategy & Business Effectiveness,
02.2021 - Current
- Summary and Projects: Supported strategic digital direction of CIBC’s digital growth, and initiatives, and incorporated web-based channels into company's broader customer relationship management (e-CRM) strategy, aimed at promoting uniformity across all channels in terms of sales, customer service and support, and marketing efforts which increased NPS by 57%.
- Create comprehensive documentation of requirements using both conventional methods such as business requirements, functional and non-functional specifications, as well as modern documentation processes like User Stories, Business and System Use Cases, Business Flows, and Data mapping
- Additionally, produce requirements traceability matrices to ensure that all requirements are met
- Responsible for leading in collecting and recording high-level and specific business needs and requirements
- To make sure that resulting solution meets anticipated acceptance criteria, essential to keep up requirements traceability matrix
- Assisted in complete implementation of project and provided direction to varied teams of branch networks in order to address operational and process issues
- Helped production by investigating and resolving issues reported by businesses and vendor partners with assistance of developers.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Business Analyst
TD- Investor Line
12.2019 - 10.2020
- Summary & Projects: Supported client experience via cross-functional efforts on complex strategic digital transformation to adapt to evolving state of digitalization in industry and provide assistance in maintaining TD Investor Line Self-directed platforms hence increasing Customer satisfaction by 62%.
- Collaborate closely with leader of Organizational Change Management to guarantee that Business is prepared for transformation and that procedures and solutions satisfy acceptance criteria
- Actively and regularly examining market to find and evaluate new digital products and capabilities
- Collaborated closely with colleagues in Strategy and Innovation to deliver competitive intelligence and functional perspectives for strategic initiatives, planning, and presentations
- Keep traceability matrix of requirements to guarantee that resulting solution meets desired acceptance criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
Process/Network Analyst
Prolab Techworks
08.2016 - 09.2018
- Summary & Projects: Managed development, deployment and training of RTS system and internal systems suite.
- Additionally, played role in introducing Digital Transformation projects that resulted in creation of new systems such as Enterprise database maintenance, DayforceHR in collaboration with IT staffs, Software developers
- Assisted in program management by keeping track of project lists, monitoring owners, milestone dates, and progress status to ensure that team resources were utilized efficiently and according to plan resulting in 20% decrease in costs
- Collaborated closely with leader in charge of Organizational Change Management to guarantee preparedness of Business for alteration and to confirm that acceptance criteria are satisfied by procedures and solutions
- Helped create plans for change management, which involved training, communication, and adoption strategies for new enterprise data management systems and DayforceHR which led to quick adoption rate of 90% during initial month of deployment.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement and consider the benefits of implementing new technology,
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Diagnosed system hardware and software problems using advanced root-cause analysis and defined security requirements for mainframe, workstations and mitigated risk by analyzing complex computer systems to assess vulnerabilities.
Network Analyst
Terabyte
06.2014 - 08.2016
- Summary & Projects: worked together with a group consisting of 12 Account Managers,Sofwatare developers,IT support staff and Client to identify the customer's data management,network services and wiring infrastructure requirements, and also coordinated with different departments to ensure that their expectations were fulfilled
- Analyzed and defined network requirements, optimization and support for projects and defined security requirements for mainframe, workstations and personal computers.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Worked together with stakeholders, Programmers, Designers and IT Managers and clients to provide solutions, services, and products that resulted in 65% increase in business revenue using new sales force applications and other applications
- Ensure that client's business goals and expectations are in agreement with requirements, and also handle prioritization of requirements to connect hosts onto the network, and installing, upgrading, and maintaining network routers, switches, firewalls, wireless access points, wireless controllers, other network devices and servers
- Performed gap analysis to identify areas of improvement and Upgraded and expanded network systems and components.
Windows Server Administrator
Tesam General Trading
01.2013 - 06.2014
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Conducted testing and troubleshooting for various software remotely and onsite for 50+ server sets to maintain operational readiness.
Skills
- Product Road mapping & User Acceptance Testing
- Process Improvement & Optimization
- Business Requirement Documentation & System Analysis
- Agile and Scrum Environments
- Defect Management Backlog Management
- Project Management Software: Jira, Confluence, Slack, MS Office Suite, Visio, and SharePoint
- Programming Language: Basic knowledge of SQL
- Business Presentations
- Network,Cabling Infrastructure and Information Technology
- Source Code Control Systems
- New Technology and Product Research
- Marketing Initiatives
Certification
- Canada Security Course I - 2022
- Six Sigma Yellow Belt - 2022
- Intro to Cybersecurity Tools and Attacks - 2022
- Processes & Operating System Security -2022
- Communication Foundation - 2022
- Investment Funds Course - CSI - 2021
- Microsoft Certified System Engineer - Microsoft 2012
- CISCO Certified Network Associate- Cisco - 2012
Timeline
Business Analyst
CIBC Digital Strategy & Business Effectiveness,
02.2021 - Current
Business Analyst
TD- Investor Line
12.2019 - 10.2020
Process/Network Analyst
Prolab Techworks
08.2016 - 09.2018
Network Analyst
Terabyte
06.2014 - 08.2016
Windows Server Administrator
Tesam General Trading
01.2013 - 06.2014
Master of Science -
University of Hertfordshire
MBA - Finance
Vancouver Island University
Bachelor of Science - Computer Engineering
Punjab University
- Canada Security Course I - 2022
- Six Sigma Yellow Belt - 2022
- Intro to Cybersecurity Tools and Attacks - 2022
- Processes & Operating System Security -2022
- Communication Foundation - 2022
- Investment Funds Course - CSI - 2021
- Microsoft Certified System Engineer - Microsoft 2012
- CISCO Certified Network Associate- Cisco - 2012
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