Overview
Work History
Education
Skills
Timeline
Generic
Nathan Bernal

Nathan Bernal

Sacramento

Overview

3
3
years of professional experience

Work History

Sales Support Representative

Ferguson
08.2024 - Current
  • Increased customer satisfaction through quick issue resolution.
  • Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Guided customers through our build.com site to help inform them on finding the correct products for their project.

Counter Representative II

Ferguson
01.2022 - 07.2024
  • Handled cash registers accurately, minimizing discrepancies in daily reports.
  • Exceeded monthly sales goals through upselling techniques and genuine interest in customer needs.
  • Participated in ongoing training sessions to stay current on industry trends and enhance product knowledge.
  • Improved overall efficiency by suggesting process improvements that were adopted by the team.

Education

High School Diploma -

Inderkum High School
Sacramento, CA
05.2015

Skills

  • Goal oriented
  • Data entry proficiency
  • Complaint handling
  • Brand awareness
  • Upselling strategies
  • Customer education
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Relationship building
  • Customer engagement

Timeline

Sales Support Representative

Ferguson
08.2024 - Current

Counter Representative II

Ferguson
01.2022 - 07.2024

High School Diploma -

Inderkum High School

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Nathan Bernal