Nathan Bernal
Sacramento
Overview
3
3
years of professional experience
Work History
Sales Support Representative
Ferguson
08.2024 - Current
- Increased customer satisfaction through quick issue resolution.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
- Assisted customers with sales needs such as inventory and shipping questions.
- Guided customers through our build.com site to help inform them on finding the correct products for their project.
Counter Representative II
Ferguson
01.2022 - 07.2024
- Handled cash registers accurately, minimizing discrepancies in daily reports.
- Exceeded monthly sales goals through upselling techniques and genuine interest in customer needs.
- Participated in ongoing training sessions to stay current on industry trends and enhance product knowledge.
- Improved overall efficiency by suggesting process improvements that were adopted by the team.
Education
High School Diploma -
Inderkum High School
Sacramento, CA05.2015
Skills
- Goal oriented
- Data entry proficiency
- Complaint handling
- Brand awareness
- Upselling strategies
- Customer education
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Relationship building
- Customer engagement
Timeline
Sales Support Representative
Ferguson
08.2024 - Current
Counter Representative II
Ferguson
01.2022 - 07.2024
High School Diploma -
Inderkum High School