Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathan Abera

Breslau,ON

Summary

Experienced Restaurant Manager with a proven track record of driving sales growth by 17% through effective team leadership, menu optimization, and targeted marketing campaigns. Successfully reduced operational costs by 6% through implementation of efficient inventory management systems and streamlined labor schedules. Improved customer satisfaction by enhancing training programs and implementing consistent quality control measures. Skilled in managing a team of 9 employees to maintain high levels of productivity and morale. Developed and implemented new menu items that significantly increased revenue. Consistently exceeded sales goals as a Waiter by delivering excellent customer service and utilizing suggestive selling techniques. Received multiple customer compliments for exceptional service and extensive knowledge of the menu. Efficiently managed multiple tables during peak hours, ensuring timely service and customer satisfaction. Developed strong relationships with regular customers to foster loyalty and encourage repeat business. Increased sales in assigned department as a Grocery Store Associate through effective product placement and promotional strategies. Maintained high levels of customer satisfaction by providing helpful and friendly service. Accurately and efficiently processed customer transactions to minimize wait times. Assisted with inventory management to ensure optimal stock levels and prevent shortages.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Muya Restaurant
10.2022 - Current
  • Enhanced customer experiences by maintaining a positive environment and delivering superior service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Restaurant Waiter

Muya Restaurant
01.2022 - 10.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Inspected dishes and utensils for cleanliness.
  • Promptly cleaned and arranged dining areas following customer use to enhance service speed.
  • Answered customers' questions, recommended items, and recorded order information.

Retail Sales Associate

Muya Grocery
03.2021 - 01.2022
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Managed inventory levels efficiently.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Operated cash register to record all transactions accurately and efficiently.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in System.

Education

Diploma - High School

St.louis Adult School
80 Young St, Kitchener, ON N2H 4Z1
12.2021

Skills

  • Stocking and Replenishing
  • Retail Transaction System Expertise
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Customer assistance
  • Merchandise Strategy Development
  • Product Restocking
  • Revenue Handling
  • Clear Communication Proficiency
  • Client Engagement

Languages

English
Full Professional
Amharic
Native or Bilingual

Timeline

Restaurant Manager

Muya Restaurant
10.2022 - Current

Restaurant Waiter

Muya Restaurant
01.2022 - 10.2022

Retail Sales Associate

Muya Grocery
03.2021 - 01.2022

Diploma - High School

St.louis Adult School
Nathan Abera