Summary
Overview
Work History
Education
Skills
Other Qualifications
References
Timeline
Generic

Nathaly Foss

Edmonton,AB

Summary

Dynamic professional with extensive experience at Costco Wholesale, excelling in staff supervision and customer service excellence. Proven track record in performance evaluation and budget coordination, driving operational efficiency. Adept at conflict resolution and fostering a collaborative environment, ensuring high standards of service and compliance. Passionate about continuous improvement initiatives.

Overview

12
12
years of professional experience

Work History

Front End Supervisor

Costco Wholesale
Edmonton, Canada
10.2023 - Current
  • Supervise a team of 120+ front-end employees, ensuring operational efficiency and adherence to service standards.
  • Schedule, train, coach, and develop department personnel; lead performance evaluations and provide ongoing feedback.
  • Collaborate with the Front End Manager on staffing, budgeting, and strategic planning.
  • Uphold safety and security protocols while delivering exceptional member service.
  • Resolve member and employee concerns with discretion and tact, supporting a productive work environment.

Payroll Clerk

Costco Wholesale
Edmonton, Canada
08.2022 - 10.2023
  • Managed payroll system entries for new hires and changes; resolved staff benefit/pay concerns.
  • Maintained confidential employee files and supported compliance with company policies.

Business Development Representative

Costco Wholesale
Edmonton, Canada
02.2021 - 08.2022
  • Built B2B relationships with business owners across sectors to expand Costco Business Centre sales and memberships.
  • Identified client needs and recommended tailored Costco services and solutions.

Membership Clerk

Costco Wholesale
Edmonton, Canada
06.2013 - 02.2021
  • Supported member recruitment and retention efforts; promoted value-added services like MasterCard programs.
  • Ensured high standards of customer service and operational accuracy.

Finance Administrator

Concordia University of Edmonton
Edmonton, Canada
05.2019 - 11.2020
  • Supported institutional finance operations, including budgeting, reconciliations, journal entries, and audit preparations.
  • Prepared financial reports for federal/provincial governments, including charity returns and Statistics Canada reports.

Management Trainee

Enterprise Rent-A-Car
Edmonton, Canada
05.2018 - 08.2018
  • Gained hands-on leadership experience in operations, expense budgeting, and customer acquisition.
  • Led client outreach and scheduling efforts, improving fleet usage and customer satisfaction.

Education

CPA Program -

CPA Canada
01.2021

Bachelor of Management - Accounting Emphasis

Concordia University of Edmonton
Edmonton, AB
03-2019

Skills

  • Staff Supervision & Development
  • Workforce Scheduling & Planning
  • Customer Service Excellence
  • Performance Evaluation & Coaching
  • Budget & Resource Coordination
  • Conflict Resolution & Escalation Handling
  • Data Reporting & Compliance
  • Safety & Operational Procedures

Other Qualifications

  • Fully bilingual: English & Spanish
  • Proficient in Microsoft Office (Excel, Word, Outlook), Google Suite, and AS-400 (Iseres)
  • Strong working knowledge of HR practices, financial budgeting, and department strategic development planning

References

References available upon request.

Timeline

Front End Supervisor

Costco Wholesale
10.2023 - Current

Payroll Clerk

Costco Wholesale
08.2022 - 10.2023

Business Development Representative

Costco Wholesale
02.2021 - 08.2022

Finance Administrator

Concordia University of Edmonton
05.2019 - 11.2020

Management Trainee

Enterprise Rent-A-Car
05.2018 - 08.2018

Membership Clerk

Costco Wholesale
06.2013 - 02.2021

CPA Program -

CPA Canada

Bachelor of Management - Accounting Emphasis

Concordia University of Edmonton

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