Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathaly Couto

Toronto,ON

Summary

Multi-tasking professional well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

6
6
years of professional experience

Work History

Monitor Crowd

Rogers Centre
09.2023 - 09.2023
  • Monitored Guns n' Roses fans to maintain order and safety.
  • Assisted Guns n' Roses fans at the Rogers Centre to find their rows and seats.
  • Provided support to Guns n' Roses fans with any concerns.

Pet Sitting

Self Employed Services
08.2023 - 09.2023
    • Prepared food and water following instructions from pet owners.
    • Gave animals proper attention to promote secure environment in owner's absence.
    • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.

Assistant Team Leader

Manifesto
08.2023 - 08.2023
  • Worked with customer service to handle escalated customer issues.
  • Support to vendor lead.
  • Monitor food and drinks.
  • Welcome special guests.

Customer Service Specialist

Sonho Dos Moveis
03.2022 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service

White Moustache
04.2017 - 08.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Arts - Journalism And Mass Communication

University Estacio De Sá
Rio De Janeiro, Brazil
12.2020

Skills

  • Content Management Expertise
  • Group Assistance
  • Coordinate Events
  • Customer Satisfaction
  • Calm and Professional Under Pressure
  • B2B Service
  • Verbal and Written Communication
  • Client Support
  • Issue Resolution
  • Teamwork and Collaboration
  • Team Discipline
  • Social Media Management

Languages

English
Native or Bilingual
French
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Monitor Crowd

Rogers Centre
09.2023 - 09.2023

Pet Sitting

Self Employed Services
08.2023 - 09.2023

Assistant Team Leader

Manifesto
08.2023 - 08.2023

Customer Service Specialist

Sonho Dos Moveis
03.2022 - 07.2023

Customer Service

White Moustache
04.2017 - 08.2017

Bachelor of Arts - Journalism And Mass Communication

University Estacio De Sá

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Nathaly Couto