Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nathaly Amezcua

Madera

Summary

An expert in customer service with five years of related experience and advanced, fast-learning skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Efficient Front Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and time management, ensuring seamless front desk operations and positive client interactions.

Overview

9
9
years of professional experience

Work History

Front clerk after school program

Teaching Fellows
Madera
01.2022 - Current
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Developed exceptional time management, relationship building, and organizational skills from working in a busy school setting.
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Accessed and used computer software applications to update and maintain record.

Barista

Dutch Bros
Fresno
01.2020 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold beverages in average shifts with consistently positive customer satisfaction.
  • Used POS system to accurately enter orders and process payments.

Retail Sales Associate

Dick's Sporting Goods, Inc
Fresno
01.2020 - 06.2021
  • Assisted customers with product selection and inquiries.
  • Processed transactions accurately using point-of-sale system.
  • Stocked merchandise and ensured inventory was well-displayed.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Stocked shelves with merchandise to maintain organized displays.

Bookkeeper/ Receptionist

Xtreme Dance Fitness Studio
Madera
01.2018 - 01.2021
  • Processed daily invoices and payments to keep accounting records current.
  • Compiled data from cashiers, balanced drawers and prepared daily deposits.
  • Maintained efficient office operations by offering skilled clerical support to senior team members.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Regularly removed trash, organized tools and checked the shop’s equipment to maintain a neat and safe work area.
  • Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy gym office.

Police Explorer

Madera Police Department
Madera
01.2017 - 01.2018
  • Did volunteer work in the City of Madera.
  • Managed parking at the Madera Fair.
  • Established clear administrative controls and processes to help the team meet the outlined short- and long-term organizational objectives.
  • Promoted the organization within the community by giving talks, connecting with community members and solidifying partnerships.
  • Continuously evaluated the community’s needs to appropriately direct the program’s operations.

Cashier/ Food handler

McDonald's
Madera
01.2019
  • Operated POS cash register, handling transactions on average daily.
  • Engaged customers and built connections using a positive, upbeat attitude.
  • Regularly removed trash, organized tools and checked the shop’s equipment to maintain a neat and safe work area.
  • Cautiously handled money, returning the proper amount if necessary.
  • Using proper equipment handled food that was being served to the customer.
  • Stocking food and materials needed throughout the day to create a good work flow.

Education

High School Diploma -

Madera High School
Madera, CA
06-2018

Skills

  • Customer service excellence
  • Organization and record-keeping
  • Bilingual
  • Cash handling experience
  • Customer service expertise

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front clerk after school program

Teaching Fellows
01.2022 - Current

Retail Sales Associate

Dick's Sporting Goods, Inc
01.2020 - 06.2021

Barista

Dutch Bros
01.2020 - 01.2022

Cashier/ Food handler

McDonald's
01.2019

Bookkeeper/ Receptionist

Xtreme Dance Fitness Studio
01.2018 - 01.2021

Police Explorer

Madera Police Department
01.2017 - 01.2018

High School Diploma -

Madera High School

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Nathaly Amezcua