NATHALIE ZUZANNE MARIE SALCEDO
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Everise
03.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Telus International
02.2020 - 01.2021
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Capital One
04.2016 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Caregiver
As One
09.2007 - 01.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Education
Culinary Arts - Culinary Arts
Royal British College
Philippines03.2018
Associate of Science - Tourism And Hospitality Management
State University
Philippines03.2004
Skills
- Problem-Solving Ability
- Money Handling Abilities
- Computer Proficiency
- Prioritization
- Critical Thinking
- Managing Multiple Tasks
- Research
- Order Processing
Timeline
Customer Service Representative
Everise
03.2021 - 05.2022
Customer Service Representative
Telus International
02.2020 - 01.2021
Customer Service Representative
Capital One
04.2016 - 02.2020
Caregiver
As One
09.2007 - 01.2016
Culinary Arts - Culinary Arts
Royal British College
Associate of Science - Tourism And Hospitality Management
State University
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