Nathalie Paulette Utrilla
Los Angeles
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
8
8
years of professional experience
Work History
Bankruptcy Contractor
Hill Wallack LLC
02.2026 - Current
- Assisted in drafting and reviewing legal documents for accuracy and compliance.
- Conducted legal research to support case preparation and strategy development.
- Collaborated with attorneys to organize case files and manage deadlines efficiently.
- Maintained client communications, ensuring timely updates on case progress and requirements.
Microbiology Lab Aide
Antech Diagnostics - Veterinary Reference STAT Laboratory
09.2024 - 01.2026
- Conducted microbiological analyses on veterinary samples to ensure accurate diagnostic results.
- Operated and maintained laboratory equipment to uphold safety and quality standards.
- Assisted in preparing media and reagents for various microbiological tests.
- Documented lab results meticulously, ensuring compliance with regulatory requirements.
Server
The Cheesecake Factory
09.2020 - 05.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables efficiently, maintaining high levels of guest satisfaction.
- Trained new servers on menu knowledge and service standards, enhancing team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Dave and Busters
08.2018 - 07.2021
- Assisted in creating daily specials and promotions to boost sales and customer engagement.
- Implemented best practices for cleanliness and organization within dining areas, improving overall ambiance.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Bachelor of Science - Biology
San Diego Christian College
Santee, CA05-2022
High School Diploma -
Mater Dei Catholic High School
Chula Vista, CA05-2015
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Bankruptcy Contractor
Hill Wallack LLC
02.2026 - Current
Microbiology Lab Aide
Antech Diagnostics - Veterinary Reference STAT Laboratory
09.2024 - 01.2026
Server
The Cheesecake Factory
09.2020 - 05.2024
Server
Dave and Busters
08.2018 - 07.2021
Bachelor of Science - Biology
San Diego Christian College
High School Diploma -
Mater Dei Catholic High School