Samaneh Zandi
Saint-Andre,QC
Summary
A results-oriented management professional with over 15 years of experience leading teams and operations within the beauty industry. Possesses a strong leadership ability, a customer-centric approach, and a genuine passion for beauty and skincare. With extensive studies spanning hairdressing, professional makeup artistry, and medical aesthetics, I have developed a comprehensive understanding of the market and client needs. Dedicated to applying my broad industry knowledge and management skills to effectively lead the beauty department, enhance customer satisfaction, and drive sustainable business growth.
Overview
13
13
years of professional experience
Work History
Regional Account Coordinator
Dior
Montreal , Quebec
03.2023 - Current
- Collaborated with retail stores and cosmetic personnel to streamline order processing, ensure optimal product flow, and maintain stock levels.
- Stayed informed on new product launches and industry trends to effectively communicate offerings and educate store teams.
- Delivered exceptional customer service by promptly addressing concerns, resolving issues, and fostering long-term partnerships.
- Conducted bi-monthly sales meetings to develop sales strategies, set call and schedules.
- Analyzed sales data and market trends to inform strategic decisions and identify growth opportunities.
- Supported visual merchandising efforts to maximize product visibility and sales performance.
- Coordinated promotional activities (events) and product training sessions to enhance staff product knowledge and sales skills.
- Monitored competitor activity and market developments to maintain a competitive edge.
- Developed and maintained strong relationships with key retail partners to facilitate seamless communication and collaboration.
- Managed inventory levels and coordinated replenishments to prevent stockouts and overstock situations.
Medical Assistant
BMC Médical
Pointe-Claire, Quebec
05.2022 - Current
- Coordinated appointment scheduling and maintained detailed patient records, demonstrating strong organizational and administrative skills essential for managing busy teams and operations.
- Provided compassionate patient care, enhancing patient satisfaction and loyalty—skills directly transferable to delivering excellent customer experiences in a retail or beauty setting.
- Ensured a safe, clean, and compliant clinical environment by adhering to infection control standards, showcasing attention to detail and commitment to quality standards.
- Trained and mentored new staff on clinical procedures and protocols, developing leadership and team development abilities applicable to managing a beauty department.
- Managed patient flow, guided clients efficiently, and prepared physicians for examinations, reflecting skills in client management and process coordination.
- Maintained and organized medical supplies and equipment, demonstrating inventory management skills relevant to stock control in a retail or beauty environment.
- Optimized appointment scheduling to reduce conflicts and maximize resource utilization, illustrating process improvement capabilities.
- Monitored supply levels and proactively coordinated replenishments, showcasing logistical planning and resource management skills.
Agency Operator
Avis Budget
Montreal , QC
03.2016 - 03.2021
- Led and managed a diverse team of six staff members, fostering a collaborative environment and ensuring high levels of performance and customer service.
- Designed and implemented a new distribution system, streamlining operations and improving overall efficiency.
- Consistently exceeded sales and operational targets through strategic planning and proactive management.
- Developed and coordinated company communication and promotional strategies, enhancing brand visibility and customer engagement.
- Set and monitored monthly and annual targets for the Dealer Network and Fleet Department, driving growth and operational excellence.
- Created and executed a comprehensive production request process for the entire dealer network, optimizing resource allocation and workflow.
- Analyzed performance metrics to identify areas for improvement, implementing solutions that increased productivity and customer satisfaction.
Hairstylist, Makeup Artist, & Owner
Divas & Divos
Montreal
06.2014 - 09.2019
- Founded and managed a successful beauty salon, overseeing daily operations, staff management, and client relationships.
- Fostered a positive and inclusive work environment, ensuring team morale, motivation, and high levels of employee satisfaction.
- Developed and managed staff schedules, optimizing workforce productivity and ensuring adequate coverage during peak hours.
- Provided high-quality hairstyling and makeup services, building a loyal client base and enhancing customer retention.
- Implemented operational procedures and standards to maintain service excellence and consistency.
- Managed client consultations, ensuring personalized services tailored to individual needs and preferences.
- Led marketing initiatives to grow the brand presence and attract new clients through social media and community engagement.
Customer Service Representative
TD Bank
Montreal , QC
04.2012 - 02.2018
- Delivered exceptional customer service, ensuring client satisfaction and fostering long-term relationships.
- Led and mentored team members to achieve success in meeting service goals, demonstrating leadership and team coordination skills.
- Handled complex customer inquiries and resolved issues efficiently, maintaining a positive banking experience.
- Promoted banking products and services, contributing to branch performance and customer engagement.
Hairstylist
De Neuville
Montreal
09.2012 - 03.2014
- Built strong relationships with clients by providing personalized hairstyling services tailored to individual preferences.
- Managed supplier relationships to ensure the full functionality and availability of products and tools, supporting smooth salon operations.
- Ensured consistent delivery of high-quality services, resulting in satisfied clients and repeat business.
- Maintained a clean, organized workspace and adhered to safety and hygiene standards.
- Assisted in salon promotions and client retention strategies to grow the customer base.
Education
Lash Lift/Brow Lift
Inter Beauté
Laval, QC11-2021
Medical Aesthetics
Natural Medical Aesthetics
Laval, QC11-2021
LPN - Nursing
Métiers De La Santé
Montreal, QC11-2020
Makeup Artist
Belmonda
Montreal, QC01-2011
Hairdresser
Centre De Formation Professionel De Verdun
Montreal, QC06-2010
Skills
- Leadership & Team Management
- Customer Service Excellence
- Sales & Revenue Growth
- Product Knowledge
- Communication Skills
- Visual Merchandising
- Inventory Management
- Market & Industry Trends
- Problem-Solving
- Training & Development
- Organizational Skills
- Digital & Social Media Marketing
- Conflict Resolution
Languages
French
First Language
English
Proficient (C2)
C2
Persian
Proficient (C2)
C2
References
References available upon request.
Timeline
Regional Account Coordinator
Dior
03.2023 - Current
Medical Assistant
BMC Médical
05.2022 - Current
Agency Operator
Avis Budget
03.2016 - 03.2021
Hairstylist, Makeup Artist, & Owner
Divas & Divos
06.2014 - 09.2019
Hairstylist
De Neuville
09.2012 - 03.2014
Customer Service Representative
TD Bank
04.2012 - 02.2018
Lash Lift/Brow Lift
Inter Beauté
Medical Aesthetics
Natural Medical Aesthetics
LPN - Nursing
Métiers De La Santé
Makeup Artist
Belmonda
Hairdresser
Centre De Formation Professionel De Verdun