Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

NATHALIE RENGIFO

Toronto,ON
NATHALIE RENGIFO

Summary

As a seasoned educator and administrator with a proven track record of success in sales, I bring a unique blend of skills and experience to the role of Customer Success. Throughout my career, I have demonstrated a deep commitment to delivering exceptional customer service and building strong, lasting relationships with clients. My ability to communicate effectively, problem-solve quickly, and think creatively make me an ideal candidate for this role. With a passion for helping others achieve their goals, I am confident that I can help your customers achieve their desired outcomes and drive long-term success for your organization.

Overview

14
years of professional experience

Work History

Discovering Minds Montessori

Lead Teacher
09.2013 - Current

Job overview

  • Designed training program to teach new teachers school guidelines and increase overall success.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Introduced new software into classrooms, enhancing student comprehension and improving test scores.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Coordinated field trips for classes and wrote detailed itineraries for student safety.

Discovering Minds Montessori

Administrator
09.2009 - Current

Job overview

  • Served as point of contact for new and existing clients, maintaining positive relationships over 10 years.
  • Maintained and onboarded 20-30 clients yearly averaging 576 000-864 000 annual revenue.
  • Gathered, organized and input information into digital database.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Network Mediation

Court Reporter
01.2014 - 01.2016

Job overview

  • Utilized stenography machinery, audio, and visual devices and specialty equipment to record legal transcripts.
  • Recounted previously recorded information to provide reference for proposed question or subject matter.
  • Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
  • Identified participants by name to facilitate reporting.
  • Conducted transcription for legal proceedings, public service events and corporate meetings.
  • Took verbatim notes of testimony in administrative proceedings using stenotype or voice writing.

Over The Rainbow

Senior Sales Associate
04.2012 - 05.2014

Job overview

  • Managed and mentored a team of sales associates, achieving a 15% increase in sales revenue within the first year
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.

SVP Sports

Assistant to Buyer
07.2009 - 02.2012

Job overview

  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted buying team in selecting, ordering, and delivery of merchandise, resulting in 10% increase in sales revenue within the first year

Education

University of Toronto
Toronto, ON

Bachelor of Arts from European History
06.2013

Skills

  • Instructional Materials Creation
  • Staff Guidance
  • Customer Success Management
  • Editing
  • Administration and Management
  • Travel Coordination
  • Sales Proficiency
  • Define Customer Needs
  • Research
  • Report Analysis
  • Renewing Accounts
  • CRM Software-Hubspot, Salesforce
  • Customer Retention

Hobbies

Rock climbing 

Reading biographies

Theatre-specifically musicals

Learning new languages!

*CPR/First Aid Certified 


Timeline

Court Reporter

Network Mediation
01.2014 - 01.2016

Lead Teacher

Discovering Minds Montessori
09.2013 - Current

Senior Sales Associate

Over The Rainbow
04.2012 - 05.2014

Administrator

Discovering Minds Montessori
09.2009 - Current

Assistant to Buyer

SVP Sports
07.2009 - 02.2012

University of Toronto

Bachelor of Arts from European History

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NATHALIE RENGIFO