Nathalie Poisson
Agassiz,BC
Summary
Dynamic retail professional with extensive experience at Hart Stores, excelling in customer service and cash handling. Proven ability to train and mentor staff, enhancing team performance. Skilled in front-end operations and maintaining inventory accuracy, ensuring seamless store operations and positive shopping experiences. Committed to delivering exceptional service and operational efficiency.
Overview
26
26
years of professional experience
Work History
Key Holder
Hart Stores
10.2023 - 08.2025
- Assisted in daily store operations, ensuring efficient customer service and sales support.
- Maintained merchandise displays, enhancing visual appeal and customer engagement.
- Learned point-of-sale systems, processing transactions accurately and efficiently.
- Engaged with customers to address inquiries, fostering positive shopping experiences.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Trained and mentored team members on customer service best practices and product knowledge.
Clerk
Circle Confectionary Ltd
05.2014 - 07.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed inventory levels, ensuring timely restocking of essential supplies.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Trained new staff on operational procedures and best practices for workflow optimization.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Photo Lab Associate
Your Independent Grocer
01.2000 - 10.2001
- Operated high-volume photo processing equipment to ensure quality output and timely service.
- Maintained inventory of photographic supplies, ensuring availability for uninterrupted workflow and customer satisfaction.
- Collaborated with team members to streamline photo production processes, enhancing operational efficiency and turnaround time.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Operated photo printing equipment to produce high-quality images efficiently.
- Assisted customers in selecting services and products tailored to their needs.
Education
No Degree - Secondary Education
Cite Does Jeunes
Kapuskasing, ON05-1986
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Employee scheduling
- Front end operations
- Opening and closing store
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Key Holder
Hart Stores
10.2023 - 08.2025
Clerk
Circle Confectionary Ltd
05.2014 - 07.2023
Photo Lab Associate
Your Independent Grocer
01.2000 - 10.2001
No Degree - Secondary Education
Cite Does Jeunes