Nathalie Nantel
East Gwillimbury,ON
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Bookkeeper
Aurora Crane Service Ltd
05.2025 - Current
- Managed daily office operations, ensuring efficient workflow and timely communication.
- Prepared and maintained accurate records, improving document retrieval processes.
- Supported budget tracking by processing invoices and expense reports efficiently.
- Developed effective filing systems to enhance information access and organization.
Data Entry Clerk
Vintage Bookkeeping Services
09.1996 - Current
- Working with various computer programs such as Sage
- Bookkeeping for various small companies
- Taking care of Payroll and Employee Remittances, HST
- Account Payables and Receivables
- Cash and Bank Reconciliations
- Year End Balancing
- Processed high volumes of data entries with attention to detail and accuracy.
Bilingual Customer Service Associate/Office Assistant
C.C. Marine Distributing Ltd
12.2023 - 05.2025
- Order management, order tracking and delivery; answering queries about B/O status; credit card payments and return authorizations by email and by phone.
- Assisting with Accounts Receivables, Filing, the creation of new customers in our system and Assisting with the Credit Application. Working closely with the Sales Team to make each customer feel valued and important to our organization.
- Assisting wherever there is a need in the office.
- Referring new clients to our Sales Team but also transferring business to our dealers where there is potential for sales
- Assisting the cataloger, proofing, logging the corrections on and excel file and updating.
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
Bilingual Accounting Clerk
Bulk Barn Corporate Office
07.2022 - 03.2023
- Daily reconciliation of deposits (cash, debit, credit) to POS data and bank account, including follow up on discrepancies, weekly bank reconciliation.
- Weekly reconciliation and processing of retail sales data, purchases and expenses.
- GL account reconciliations, variance analysis and some purchase order analysis.
- Matching, precisely coding and inputting of invoices, and ensuring all invoices are approved and processed per Company guidelines and vendor terms in a timely manner.
- Assistance with monthly financial reporting for senior management.
Customer Care Expert
Hallmark Canada
09.2021 - 07.2022
- Answer incoming calls as assigned through the phone system and emails
- Provide information on Hallmark products, programs and systems and assist with processes as required
- Research issues to identify underlying causes, consult with internal teams and CSS management to attain resolutions and provide a prompt response
- Monitor, track, and report on all calls/emails and close the loop on each call in a timely fashion as outlined by management
- Handle all calls related to order tracking and delivery
- Handle the processing of credit documentation.
- Work in partnership with all levels of field sales.
- Call Centre Environment where issues need to be logged and brought to completion with the best outcome for the client.
Order Management/Data Entry
C.C. Marine Distributors Ltd
12.2018 - 08.2021
- Order desk and return authorization
- Order Tracking with couriers and follow up.
- Accuracy in data management
- Invoice adjustments when errors are made
- Adept in multitasking, self motivated with a strong drive for results and resolving issues quickly and efficiently.
- Field customer emails and calls with regards to product information and pricing
- Assisting with invoicing and processing payments for clients.
Customer Service Representative
CIBC Bank
01.2001 - 01.2013
- Helping clients with all their banking needs
- Ensuring security and privacy of client information
- Educating clients about their self-serve and online banking options
- Referring clients to other channels of service when required
- Assisting other Customer Service Representatives with balancing and other issues encountered.
Education
High School Diploma -
Mgr. Marcel Francois Richard
St-Louis de Kent, NB01.1993
Skills
- Fluent in both English and French languages
- Strong interpersonal skills on calls
- Collaborative team member
- Uphold strong ethical standards
- Proficient in task management
- Driven problem solver
- Effective communicator
- Proficient typing skills
- Attention to detail and focused
- Service excellence
- Detail-oriented data management
- Computer skills
- Office administration
Accomplishments
Worked many years in the banking sector. I helped with finding many discrepancies when tellers were not balanced by cross-checking work.
When we were short staffed, I would assist the personal banking associates by opening personal banking accounts and/or referring clients for further service.
Languages
Spanish
Limited Working
English
Native or Bilingual
French
Native or Bilingual
Certification
- Typesy online class – Typing accuracy and speed builder
- Microsoft Excel Training
- Universal Class – Proofreading Certificate
- Quick Books Online - Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant/Bookkeeper
Aurora Crane Service Ltd
05.2025 - Current
Bilingual Customer Service Associate/Office Assistant
C.C. Marine Distributing Ltd
12.2023 - 05.2025
Bilingual Accounting Clerk
Bulk Barn Corporate Office
07.2022 - 03.2023
Customer Care Expert
Hallmark Canada
09.2021 - 07.2022
Order Management/Data Entry
C.C. Marine Distributors Ltd
12.2018 - 08.2021
Customer Service Representative
CIBC Bank
01.2001 - 01.2013
Data Entry Clerk
Vintage Bookkeeping Services
09.1996 - Current
High School Diploma -
Mgr. Marcel Francois Richard