Nathalie Miller
Summary
A versatile and experienced professional eager to re-enter the working world at this new stage in life. Possessing a holistic approach to work, strong interpersonal skills allow for effortless relationship building and maintenance. With a career focused on financial sales and broking, I am now seeking new roles that better align with current needs. Call centers have played a significant role in my working life, I feel comfortable and confident in this environment. I enjoy problem-solving and finding solutions, always striving for win-win outcomes in negotiations. My best qualities include adaptability and a proactive approach to delivering effective solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Homemaker
Myself
11.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
New Business Advisor
The Mortgage Times
07.2006 - 01.2009
- Telephone advice to Mortgage brokers and IFA's
- Creating new business opportunities for the company
- Creation of Matrix highlighting important information regarding specializes mortgage lending
- Detailed knowledge of Mortgage products, criteria and lenders
- Increased new business leads by researching and identifying potential clients.
- Developed comprehensive knowledge of our product/service offerings, enabling effective communication of their features and benefits to prospective clients.
- Expanded company''s market presence by attending trade shows, conferences, and networking events relevant to our industry niche.
- Delivered persuasive presentations to prospective clients highlighting the value proposition offered by our productsservices.
- Prospected and contacted leads to maintain consistent flow of conversion opportunities.
- Demonstrated exceptional problem-solving abilities by resolving client issues promptly and professionally, resulting in improved customer satisfaction ratings.
- Boosted revenue through successful negotiation of contracts and pricing agreements with new clients.
- Developed customized sales strategies for diverse markets, resulting in higher conversion rates.
Sales Manager
Approva Mortgages
11.2005 - 07.2006
- Company Overview: Approva is a start up brokerage
- Implementing operational procedures, systems and filing
- Interviewing solicitors to become panel conveyance, packagers and BDM's
- Helping with the structure and design of our in house data base system
- Recruitment of second Sales Manager and Mortgage Administrator
- Telephone interviews from initial enquiry through to completion
- Advised on Adverse, BTL, Commercial (mostly development) Self Build, Off shore, Self Certification and Mainstream
- Currently using TriGold sourcing system
- Approva is a start up brokerage
Mortgage Broker
Barnard Marcus/Sequence
05.2005 - 11.2005
- Face to face client interviews with on-going client contact
- Key fact finds
- Analysing clients needs and priorities
- Target of 12 interviews per week
- Target of 4 mortgages per week
- Leads provided by Estate Agents
- Completion of Estate Agent code of business practise exam
- Use of Mortgage Brain Sourcing system
- Reason for leaving: This job was limited to main stream panel lending and I found it too restrictive
Mortgage Broker
Local Home Loans
11.2004 - 03.2005
- Face to face client interviews with on-going client contact
- Fact finds
- Analysing clients needs and priorities
- Use of financial calculator to calculate affordability and term
- Product knowledge of all panel lenders
- Negotiation with underwriters, BDM's, Developers and Estate Agents
- Achieving 4 mortgages a week on average with approximately 3-4 interviews per day and solid leads provided
- Completion of MIAA compliance exam and product training with 90% pass mark
- Reason for leaving: Personal reasons, I have now given up my permanent right to reside in Australia and moved back to England
Marketing/Account Executive
Joe Vella Insurance Brokers
09.2004 - 11.2004
- Mostly project work
- Designing PowerPoint presentations for the trucking and earth moving insurance industry
- Designing and implementing marketing plan
- Client communications including production of introduction letters and correspondence
New Business Consultant
The Mortgage Operation
05.2003 - 09.2004
- Telephone advice to Mortgage brokers and IFA's
- Creating new business opportunities for the company
- Creation of Matrix highlighting important information regarding specialised mortgage lending
- Detailed knowledge of Mortgage products, criteria and lenders
- Consistently achieved highest standards and secured good bonus
- Completed CeMap 2 and 3 professional qualifications
- Complete knowledge of all adverse lending
- Reason for leaving: My Australian visa only allowed me to remain in England for a limited period of time
New Business Consultant
New Homes Mortgages
03.2003 - 05.2003
- Mortgage broking to public
- Taking initial client calls
- Securing leads
- Fact find
- Analysis of client needs
- On-going client relationship management
- Calculating repayments
- Providing in-house credit searches and agreements in principle with lenders
- Passing leads on to qualified brokers
- Gained product knowledge
Personal Account Manager
ANZ Bank
08.2001 - 03.2003
- Advising new & existing customers on banking products, insurance, investments and lending both in the business and personal sector
- Open Personal Accounts
- Cross-selling insurance and business lending
- Target Driven
- Completed precision sales course
Insurance sales advisor
Marsh LTD
02.2001 - 08.2001
- Advising new & existing customers on personal insurance products
- Completing on-line proposal forms for customers
- Call centre experience using the telephone and databases simultaneously
- Target Driven
- Completed product knowledge courses for Travel, Motor, Pet and Caravan Insurances
Members services
IOOF
01.1999 - 02.2000
- Advising members on their ongoing financial investments, superannuation plans, calculating unit prices, diversification of equities and bonds, Predictions of rise and fall of equities based on inflation and national and international economy
- Advising IOOF building-society members on the status of their bank accounts i.e., balances, loans, finance history using “FACTS” software system
- Advising on offsetting & negative gearing
Education
Mortgage compliance exam -
MIAA
01.2005
CeMap - level 1, 2 and 3
Institute of financial Services
01.2004
Level 1 Financial Planning Diploma -
Institute of Business and Finance
01.1994
A Levels - Art, Theatre Studies and English
Colchester Sixth form College
Colchester, Essex01.1993
NVQ Levels 1 and 2 - Business Admin
Colchester NACRO centre
Colchester, Essex01.1993
GCSE - 7 GCSE's, 5 Cs or above
St Helena Comprehensive School
Colchester, Essex01.1991
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Accomplishments
As a parent of two neurodiverse children I have made parenting my career. Giving support, and guidance as well as becoming an expert (none qualified) in neurodiversity and full time home schooling teacher for my kids with special needs. My children are now in high school and middle school and I am in a position where by I can look towards doing something for myself.
I have recently helped a friend implementing policies and procedures as she is a self employed realtor broker and her business has expand rapidly.
Additionalinformation - Travel
A period of Travel around Australia from 02/01/00 - 02/01/01
Languages
French (not fluent)
French
Elementary
Smoker
No
Personal Information
- Place of Birth: Essex
- Date of Birth: 01/29/75
- Nationality: Canadian and British Citizenship
- Driving License: Full
- Marital Status: Married
Certification
GCSE's
A levels
NVQ levels 1 & 2 in business administration
level 1 Financial Planning Diploma (Australian Qualification)
CeMap mortgage broker diploma level 1, 2 & 3
Timeline
Homemaker
Myself
11.2009 - Current
New Business Advisor
The Mortgage Times
07.2006 - 01.2009
Sales Manager
Approva Mortgages
11.2005 - 07.2006
Mortgage Broker
Barnard Marcus/Sequence
05.2005 - 11.2005
Mortgage Broker
Local Home Loans
11.2004 - 03.2005
Marketing/Account Executive
Joe Vella Insurance Brokers
09.2004 - 11.2004
New Business Consultant
The Mortgage Operation
05.2003 - 09.2004
New Business Consultant
New Homes Mortgages
03.2003 - 05.2003
Personal Account Manager
ANZ Bank
08.2001 - 03.2003
Insurance sales advisor
Marsh LTD
02.2001 - 08.2001
Members services
IOOF
01.1999 - 02.2000
CeMap - level 1, 2 and 3
Institute of financial Services
Level 1 Financial Planning Diploma -
Institute of Business and Finance
A Levels - Art, Theatre Studies and English
Colchester Sixth form College
NVQ Levels 1 and 2 - Business Admin
Colchester NACRO centre
GCSE - 7 GCSE's, 5 Cs or above
St Helena Comprehensive School
Mortgage compliance exam -
MIAA
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