Nathalie Migneault
Sainte-Marthe-sur-le-Lac,QC
Summary
Proven professional with experience at Canada Post, adept in route navigation and enhancing customer satisfaction. Demonstrated ability to streamline delivery processes, improving productivity. Skilled in package handling and employing calming techniques for stressed patients, reflecting strong mechanical aptitude and interpersonal skills. Achieved significant improvements in client relations and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Letter Carrier
Canada Post
07.2000 - 11.2024
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Provided prompt mail delivery to businesses and residences on specified route.
- Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
- Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
- Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
Veterinary Assistant
Blair Animal Hospital
01.2005 - 03.2007
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared animals for surgical procedures.
Education
Graduate Certificate - Veterinary Assistance
Algonquin College
Ottawa, ON01-2004
Skills
- Route navigation
- Delivery accuracy
- Mechanical aptitude
- Package handling
Languages
English
Native or Bilingual
French
Native or Bilingual
Latin
Elementary
Certification
- First Aid/CPR/AED Certification - American Red Cross.
Timeline
Veterinary Assistant
Blair Animal Hospital
01.2005 - 03.2007
Letter Carrier
Canada Post
07.2000 - 11.2024
Graduate Certificate - Veterinary Assistance
Algonquin College
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