Nathalie Lortie
Chipman,NB
Summary
Dedicated professional with extensive experience in cleaning and customer service, notably at Value Village. Proven ability to maintain high cleanliness standards while collaborating effectively with teams. Skilled in multitasking and attention to detail, ensuring exceptional service and operational efficiency. Committed to fostering a positive environment and enhancing customer satisfaction.
Overview
1
1
Certification
Work History
Cleaner
Manor Park Management
- Maintained cleanliness of facilities through routine sweeping, mopping, and
- Followed safety protocols to ensure a safe working environment for all staff and visitors.
- Assisted in inventory management by tracking cleaning supplies and notifying supervisors of low stock levels.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Inspected areas for cleanliness, addressing any deficiencies promptly to uphold quality standards.
- Trained new staff on proper cleaning techniques and equipment usage for optimal performance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Sale/customer Service
Value Village
Ottawa, ON
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Collaborated with team members to manage inventory and restock items efficiently.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Trained new staff on customer service protocols and operational procedures.
- Contributed to store promotions by effectively communicating offers to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Clerk/cashier
Tim Hortons
Ottawa, ON
- Operated point-of-sale system to process customer transactions efficiently.
- Maintained cleanliness and organization of work area and dining space.
- Assisted in training new staff on operational procedures and customer service standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed food preparation tasks, ensuring compliance with health and safety regulations.
- Monitored inventory levels, restocking supplies as needed to maintain service flow.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced customer service with timely and accurate information when handling inquiries.
Education
High School Diploma -
College Samuel Genest
Ottawa, ONSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Reliability and punctuality
- Team collaboration
- Attention to detail
- Confidentiality awareness
- Multitasking and organization
Languages
English/ French
Native or Bilingual
Certification
Computer skills for workplace
Additional Information
Learn all about the basic computer functions using Microsoft windows. complete common office task using Microsoft Outlook, word, excel, access and PowerPoint. I still need practice but I learned quick
Timeline
Cleaner
Manor Park Management
Sale/customer Service
Value Village
Clerk/cashier
Tim Hortons
High School Diploma -
College Samuel Genest