Nathalie LeBrun
Ottawa,Canada
Summary
Achieved high customer satisfaction by leveraging strong communication and interpersonal skills. Cultivated relationships with diverse partners, resulting in effective problem-solving and enhanced service delivery. Drove successful outcomes through strategic planning and collaboration with cross-functional teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chop Steakhouse
Ottawa, Ont
01.2023
- Demonstrated high integrity service with precise and articulated trained service skills.
- Impeccable service standards are always maintained.
- Ensured customer satisfaction at all times.
- Understanding the relations between a diverse and multicultural environment.
Airport Ramp Agent
Swiss Port
Ottawa, ON
11.2025 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated loading and unloading of baggage, cargo, and freight for multiple flights.
- Conducted safety inspections on ramp equipment and maintained compliance with regulations.
- Assisted in training new team members on operational procedures and safety protocols.
Community service worker
Shepherds of Good Hope
01.2023 - Current
Deicer
Inland Technologies
Ottawa
08.2025 - 11.2025
- Operated deicing equipment to ensure safe aircraft operations during winter weather conditions.
- Collaborated with team members to assess weather impact on flight schedules and adjust deicing priorities accordingly.
- Conducted routine inspections of deicing machinery to maintain operational readiness and safety standards.
- Implemented efficient deicing processes to minimize turnaround time for aircraft during adverse weather conditions.
Moose McGuires bar and grill
01.2022 - 01.2023
- Delivered excellent service in a high capacity and volume bar Environment.
- Maintained all regulatory systems within the food and safety guidelines.
- Oversee all front of the house and back of the house guidelines with proficiency.
Server
Milano’s
Ottawa, Ontario
01.2017 - 01.2019
- A server for the region’s best authentic Italian food experience and voted customer favorite server multiple times.
- Demonstrated ability to relate to multicultural learners and provide a positive learning environment.
- Consistently exceeded performance, sales and customer satisfaction targets.
- Maintained high levels of service through warm inviting greetings and timely friendly service.
- Ensured food hygiene kept aligned with restaurant health standards and guidelines.
Manager & Server
Johnny Canucks Bar & Grill
Ottawa, Ontario
01.2012 - 01.2015
- Energetic Manager and server for the region’s total experience bar and grill.
- Demonstrated exceptional communication, organizational and interpersonal skills to the team and customers.
- Consistently exceeded performance, sales, and customer satisfaction targets.
- Oversee all front of house restaurant operations, including directing, coaching, and motivating teams.
- Maintain service and food controls for compliance with all health and safety regulations.
- Ensured customer satisfaction through professional and efficient service.
- Respond and manage customer concerns diplomatically and tactfully.
Supervisor and Server
The Bistro
Ottawa, Ontario
01.2005 - 01.2011
- Managed a team charged with multi-shift requirements for this high-energy downtown food and beverage destination.
- Demonstrated exceptional communication, organizational and interpersonal skills to the team and customers.
Education
Community Service Worker Certification - undefined
Herzing College
01.2016
Law Enforcement Foundations - undefined
Everest College
Ottawa, Ontario01.2013
Skills
- Directed team operations to enhance collaboration and productivity
- Oversaw staff management operations to enhance team performance and productivity
- Executed crisis management strategies to mitigate risks and ensure organizational stability
- Facilitated effective communication strategies to enhance team collaboration
- Facilitated conflict resolution processes to enhance team collaboration
- Supported teams by fostering open communication and trust Promoted a welcoming environment for collaboration Assisted colleagues in navigating challenges with transparency
- Oversaw task management processes to ensure timely project completion
- Assisted in delivering presentations to diverse audiences Supported training sessions to enhance team skills Collaborated with colleagues to prepare training materials
Certification
- Cpi Non-Violent Crisis Training
- Elder Abuse
- ASIST: Applied Suicide Intervention Skills Training
- Security – Private Investigation
- WHMIS
- Smart Serve Ontario
- Food Handlers certification
- Currently enrolled for Red seal certification at Algonquin College
Languages
French
Native or Bilingual
English
Native or Bilingual
Additional Information
Security clearance RAIC
Timeline
Airport Ramp Agent
Swiss Port
11.2025 - Current
Deicer
Inland Technologies
08.2025 - 11.2025
Chop Steakhouse
01.2023
Community service worker
Shepherds of Good Hope
01.2023 - Current
Moose McGuires bar and grill
01.2022 - 01.2023
Server
Milano’s
01.2017 - 01.2019
Manager & Server
Johnny Canucks Bar & Grill
01.2012 - 01.2015
Supervisor and Server
The Bistro
01.2005 - 01.2011
Community Service Worker Certification - undefined
Herzing College
Law Enforcement Foundations - undefined
Everest College