Nathalie LeBlanc
Fredericton,NB
Summary
Skilled in networking, relationship building, and customer service, with a proven track record of enhancing client satisfaction and team collaboration. Experienced in sales and service quality improvement, with a strong desire to learn new skills in the Merchandising Representative role.
Overview
22
22
years of professional experience
Work History
Realtor
Exp Realty
06.2024 - Current
- Deliver exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborate with other agents to ensure timely closings and successful transactions.
- Build lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Customer Service Supervisor
Canada Post Corporation
11.2002 - 08.2024
- Collaborated with other departments to address recurring customer concerns, improving service quality.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Business Administration
Atlantic Business College
Fredericton, NB06-1993
Skills
- Excellent Customer Relations
- Great with Teamwork
- Work well independently
- Networking and prospecting
- Relationship building
- Critical thinking
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Realtor
Exp Realty
06.2024 - Current
Customer Service Supervisor
Canada Post Corporation
11.2002 - 08.2024
Business Administration
Atlantic Business College
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