Nathalie Herrera
Aliso Viejo,CA
Summary
Crisis Intervention Specialist with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Be Well
04.2024 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with requirements and protecting client's personal information.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Prevented potential crises by proactively identifying triggers and risk factors in clients' lives.
- Built safety plans to lower risk of crisis and intervened in specific manners.
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
Mental Health Worker
Aliso Ridge Behavioral Health
04.2023 - 05.2024
- Documented client progress in confidential files
- Implemented crisis intervention plans to support client safety
- Developed and implemented activities to help clients develop social and independent living skills
- Monitored client progress and provided feedback to treatment team members
- Provided clients with recommendations to community resources
- Observed and monitored client behavior and responses to treatment
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Ability to track up to 27 patients at one time.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
Lead Child Care Attendant
Renaissance Clubsport
08.2019 - 07.2023
- Cared for children ages 6 weeks to 12 years old in nurturing and age-appropriate ways
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Kept areas clean, organized and stocked, and sanitized surfaces and toys every 3 hours
- Consulted with families to discuss activities and behaviors of each child
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Created safe and engaging learning environments for groups of diverse children with various learning styles
Admissions Representative
Hoag Hospital
05.2022 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Secured confidential patient information from unauthorized access
- Studied and researched various medical terms
- Worked flexible hours; night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in a fast-paced environment.
Sales Lead
Old Navy
06.2016 - 12.2019
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Trained, coached and mentored new sales associates for maximum performance
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities
- Implemented new marketing initiatives to drive sales and improve overall performance.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CA12.2021
Skills
- Nonviolent communication strategies
- Client confidentiality
- Suicide prevention
- Critical Thinking
- Crisis Handling
- Documentation skills
- Non-violent resolutions
- De-escalation techniques
- Referral coordination
- Mental health assessment
- Trauma-informed care
- Client advocacy
- Interpersonal communication
Skills
- Support
- Patient Support
- Goal Development
- Client Goal
- Planning
- Groups to teach social, communicative and
- Problem-solving skills.
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Crisis Intervention Specialist
Be Well
04.2024 - Current
Mental Health Worker
Aliso Ridge Behavioral Health
04.2023 - 05.2024
Admissions Representative
Hoag Hospital
05.2022 - 06.2022
Lead Child Care Attendant
Renaissance Clubsport
08.2019 - 07.2023
Sales Lead
Old Navy
06.2016 - 12.2019
Bachelor of Arts - Sociology
San Jose State University
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