Nathalie Hayes
Windsor,ON
Summary
Accomplished Owner/operator-groomer at Ruff Cuts Pet Grooming, adept in business management and customer relations, significantly enhanced client satisfaction through strategic business improvements, operations management and staff leadership, fostering strong team collaboration. Demonstrates exceptional relationship building and client service skills, driving business growth and referrals.
Overview
25
25
years of professional experience
Work History
Owner/operator-groomer
Ruff Cuts Pet Grooming
Windsor
09.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Groomer
Clippingdales
Tecumseh
09.2003 - 09.2007
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Cleaned cat and dog ears to prevent ear infections.
- Administered anal gland expression to prevent discomfort and infections in pets.
Tim Hortons
All Positions
Tecumseh
03.2000 - 05.2002
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Graduated -
St Anne's Highschool
Tecumseh, ON06.1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Client Service
- Business Management
- Operations Management
- Staff Management
- Business Development
- Business marketing
Languages
English
Full Professional
Timeline
Owner/operator-groomer
Ruff Cuts Pet Grooming
09.2008 - Current
Groomer
Clippingdales
09.2003 - 09.2007
Tim Hortons
All Positions
03.2000 - 05.2002
Graduated -
St Anne's Highschool