Nathalie Eligon-Beharry
Couva,TT
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
27
27
years of professional experience
Work History
Early Stage Agent (CMRU)
RBC Royal Bank
01.2017 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Achieved successful debt collection results (100%+ Dollars Collected) by utilizing negotiation skills and developing customized payment plans.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Account Opening Officer (Chaguanas Branch)
RBC Royal Bank
01.2015 - 01.2017
- Exceeded performance targets (100%+) consistently by efficiently processing high volume of new accounts while maintaining strict attention to detail and accuracy.
- Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
- Served as primary point of contact for clients throughout their account opening journey, ensuring timely updates and prompt resolution of any concerns.
- Developed comprehensive knowledge of bank products and services to effectively guide clients through account selection process.
Client Service Representative (Chaguanas Branch)
RBC Royal Bank
01.2011 - 01.2015
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Assistant Personal Banking Representative (Trincity Branch)
RBTT
06.2006 - 01.2008
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during lending process.
- Conducted thorough credit analysis to minimize risk exposure for financial institution.
Customer Service Representative (Trincity Branch)
RBTT
01.2002 - 01.2006
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative-Roycash (South Quay)
RBTT
01.2000 - 01.2002
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative (Independence Square)
RBTT
03.1998 - 01.1999
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for bank and its customers.
- Developed strong relationships with clients through personalized service, building trust and loyalty with bank.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within department.
Education
Certificate -
School of Business And Computer Science
Trincity01.2011
High School Diploma -
Providence Girls Catholic School
Belmont01.1993
Skills
- Analytical and detail-oriented
- Reporting and documentation
- Organizational and time management
- Communication and Interpersonal Skills
- Collaboration and team support
- Critical thinking
- Strong research Skills
Training
- CMR - Early Litigation
- Investigations Caribbean - Resolution Team
Languages
English
Professional Working
Timeline
Early Stage Agent (CMRU)
RBC Royal Bank
01.2017 - Current
Account Opening Officer (Chaguanas Branch)
RBC Royal Bank
01.2015 - 01.2017
Client Service Representative (Chaguanas Branch)
RBC Royal Bank
01.2011 - 01.2015
Assistant Personal Banking Representative (Trincity Branch)
RBTT
06.2006 - 01.2008
Customer Service Representative (Trincity Branch)
RBTT
01.2002 - 01.2006
Customer Service Representative-Roycash (South Quay)
RBTT
01.2000 - 01.2002
Customer Service Representative (Independence Square)
RBTT
03.1998 - 01.1999
Certificate -
School of Business And Computer Science
High School Diploma -
Providence Girls Catholic School
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