Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nathalie Asmar

London,Canada

Summary

Experienced Service Representative with strong expertise in Receptionist Duties, Customer Support, Administrative Operations, Computer Literacy, and Interpersonal Skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrator/Receptionist

Oxford Dodge
London, Canada
06.2024 - Current
  • Provide exceptional client service as the first point of contact, greeting and directing visitors and callers with professionalism
  • Handle call management, including answering, transferring, and scheduling appointments
  • Ensure seamless operations by managing vehicle registrations, licensing vehicles for four dealerships promptly, stocking vehicles into systems, and maintaining dealership supplies
  • Perform cashiering, daily bank deposits, and manage accounts payable/receivable
  • Support dealership operations with traffic monitoring, sales administration, and showroom upkeep

Administrator/Receptionist

Westgate Honda
London, Canada
08.2023 - 06.2024
  • Deliver outstanding customer service, greeting and directing clients at the front desk and over the phone; proficient in managing a multi-line phone system
  • Maintain customer records in CRM systems, handle calls, and facilitate communication across departments
  • Conduct administrative duties, including writing receipts for sales, stocking new vehicles, and managing vehicle key inventories
  • Organize and update vehicle ownership records, manage sold files, and support accounting with document handling

Customer Service Representative & Warranty Coordinator

Toyota Town
London, Canada
06.2019 - 08.2023
  • Supervised the customer service desk and trained new hires to maintain service standards
  • Processed invoices, explained service details to clients, and built strong customer relationships
  • Managed warranty claims and provided service advisor support as needed

Office Manager

Midas Tire & Auto
London, Canada
02.2017 - 05.2019
  • Coordinated daily tasks for employees and managed vehicle transfers between locations
  • Scheduled customer appointments, updated them on repair progress, and ensured timely completion of tasks
  • Processed invoices, calculated final bills, and arranged customer payments

Education

College Diploma - Business Marketing

Fanshawe College
London, ON
12.2024

High School Diploma -

Oakridge Secondary School
Ontario

Skills

  • CRM Software
  • Front Desk Operations
  • Administrative and Clerical Expertise
  • Microsoft Outlook and Office Suite
  • Multitasking and Organizational Skills

Certification

WHMIS, Present

Languages

  • English, Fluent
  • Arabic, Fluent

Timeline

Administrator/Receptionist

Oxford Dodge
06.2024 - Current

Administrator/Receptionist

Westgate Honda
08.2023 - 06.2024

Customer Service Representative & Warranty Coordinator

Toyota Town
06.2019 - 08.2023

Office Manager

Midas Tire & Auto
02.2017 - 05.2019

College Diploma - Business Marketing

Fanshawe College

High School Diploma -

Oakridge Secondary School

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Nathalie Asmar