Nathalie Duval
Irishtown,NB
Summary
Dynamic Administrative Assistant with proven expertise at Dr Georges L. Dumont Hospital, excelling in customer service and meticulous data entry. Recognized for enhancing office efficiency through strategic scheduling and fostering strong client relations. A dedicated team player, adept at maintaining confidentiality and optimizing documentation processes to support organizational success.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Dr Georges L. Dumont Hospital
05.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Transcriptionnist
Edmundston Hospital
04.2013 - 04.2015
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Used headsets and transcribing software to take dictation of medical documents.
- Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
- Effectively prioritized workload to balance multiple projects concurrently without compromising quality or deadline adherence.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Verified accuracy of transcribed material prior to finalization.
- Maintained logs of incoming dictation projects and transcription records.
- Delivered excellent customer service by promptly addressing inquiries and concerns from clients regarding their projects.
- Contributed to the company''s growth by consistently delivering top-notch transcriptions that met or exceeded client expectations.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Completed transcription of gross and final diagnosis for medical reports.
- Supported colleagues with challenging projects, sharing knowledge and expertise to ensure successful completion of tasks.
- Transcribed complex medical recordings for accurate patient records, contributing to improved patient care outcomes.
Education
Medical Terminology -
University of Edmundston
Edmundston, NBOffice Techniques Diploma - Secretary
CCNB Edmunston
Edmundston, NB06.2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Database entry
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Mail handling
- Meticulous attention to detail
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Administrative Assistant
Dr Georges L. Dumont Hospital
05.2015 - 04.2017
Transcriptionnist
Edmundston Hospital
04.2013 - 04.2015
Medical Terminology -
University of Edmundston
Office Techniques Diploma - Secretary
CCNB Edmunston
Similar Profiles
Amélie MichaudAmélie Michaud
Registered Nurse (RN) at Dr. Georges-L.-Dumont University Hospital Center (Vitalité, Health Network)Registered Nurse (RN) at Dr. Georges-L.-Dumont University Hospital Center (Vitalité, Health Network)
Lucienne GoguenLucienne Goguen
Food Service Worker at Dr. George Dumont HospitalFood Service Worker at Dr. George Dumont Hospital
Claudia Da CunhaClaudia Da Cunha
Registered Practical Nurse at George Dumont HospitalRegistered Practical Nurse at George Dumont Hospital