Nathalie Côté-Dunphy

All household responsibilities, including parenting home repairs and finances. While helping my husband at the time with start-ups and designing a dream home for our family.

• Time management; juggling playdates, appointments, childcare, education, meals, etc.
• Negotiation; mastering leadership skills through responsibilities and my role as a parent.
• Prioritization; with endless amount of tasks and responsibilities I had to learn how to prioritize each one.
• Crisis Management; learning how to keep calm under pressure and high-stress times, redirect situations to be more relaxed and peaceful by resolving many frustrating conversations.
• Creativity: thinking 'outside the box,' making every activity fun for each child, and changing the atmosphere from negative to positive.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Responsible for all day-to-day store operations.
• Established sales goals, managed budgets and devised sales forecasts.
• Maximized sales and profitability of assigned areas through the execution of company programs.
• Interviewed, hired, trained, mentored, coached and evaluated the performance of associates and assistant managers.
• Responsible for personnel management, merchandise selection and presentation and store operations.
• Worked with store managers to ensure merchandise changes aligned with sales patterns.
• Handled work schedules, budgeted hours and payroll.
• Cross-trained personnel on additional skills, improved productivity and boosted employee job satisfaction.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Executed procedures regarding opening or closing the store.
• Managed cash control and switched consumer support criticisms.
• Offered important motivation and supervision to the employees.
• Took necessary measures for recruiting, training and coordinating store personnel.
• Responsible for achieving store shrinkage goals and establishing and implementing new and existing loss prevention procedures.
• Forecasted staffing needs and developed a recruiting and hiring strategy to ensure optimal store staffing in all areas.
• Ensured customer concerns were solved effectively and promptly.
• Provided direction, supervision, guidance, training, and development opportunities to associates.
• Mitigated business risks by working closely with staff members and assessing performance.
• Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with the manager to raise customer satisfaction ratings significantly.

• Responsible for procedures around opening and closing of the retail location.
• Supervised three to five employees at a time.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Maintained a professional demeanour by staying calm when addressing unhappy or angry customers.

• Oversaw visual standards from concept to creation.
• Initially signed on as Department Manager, however during my time there I was promoted to Acting Store Manager.