NATHALIE CHENG
Markham,ON
Summary
Driven and resourceful Executive Assistant with 12+ years of experience offering high-level administrative support to senior-level staff. Expertly assists executive team using exceptional communication and organizational skills. Successfully manages high-volume workloads in rapidly changing environments.
Overview
26
26
years of professional experience
Work History
Office Manager / Executive Assistant
Northern Response (International) Ltd
11.2010 - Current
- Day-to-day office management, including but not limited to coordination of facility operations
- Administer all office management and HR functions
- Responsible for all administrative tasks, event planning, and coordination of facilities, travel, and trade shows (Domestic and International);
- Compose general and confidential correspondence on behalf of the CEO, edit documents, and record minutes of senior management meetings, compose minutes and distribute as required;
- Assist CEO with daily schedule and duties, including managing calendar and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.);
- Review incoming mail with discretion and tact to determine urgency, accuracy, and need for follow-up prior to submission to the CEO;
- Responsible for bookkeeping for all Accounts Payable, credit card reconciliation, and management expenses;
- Responsible for generating and distributing weekly Cash Flow Reports, Inventory Forecast Reports, and Sales Reports;
- Maintained computer and physical filing systems.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitioning, stocking, and shipment receiving.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep the business operating within budget.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- I coached new hires on company processes while managing employees to achieve maximum production.
- Point person for subtenants, maintenance, supplies, equipment, bills, and errands;
- Provide support to CFO as required;
Project Coordinator / Administrative Assistant
Levrmark Workspace Solutions
11.1998 - 11.2010
- Maintain all administrative support systems for the department
- Provide assistance to the Vice President of Sales
- Senior Account Managers in accomplishing projects and/or presentations as needed, including collaborating with other internal staff to provide uniform presentations;
- Creating quotations, purchase orders, and invoices;
- Prepare and distribute daily statistic reports for the Sales Department;
- Provided outstanding service to all parties involved with the project, promoting effective and lasting business relationships.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Photocopied, distributed, and emailed documents to project managers.
- Created job files for each project and maintained current data in each file.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Managing the calendars, meetings, and travel arrangements for the Vice President of Sales and Senior Accounting Managers
Customer Service Representative
Body Wise International
06.1998 - 10.1998
- Order entry and membership set-up;
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Diploma - Administrative Assistant
International Career School
Toronto, ON06.2013
No Degree - Business Administration and Accounting
Seneca College And Applied Arts & Technologies
Toronto, ON07.1998
High School Diploma -
St. Paul's Co-Educational College
Hong Kong 06.1989
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Teams
- Sage 300
- Organizational Skills
- Teamwork
- Communication Skills
- Adaptability
- Analytical
- Time Management
- Project Management
- Written Communication
- Executive Travel
- Calendar Management
- Senior Leadership Support
- Human Resources
Languages
English - Full Professional Proficiency
Cantonese - Native or Bilingual Proficiency
Mandarin - Full Professional Proficiency
Timeline
Office Manager / Executive Assistant
Northern Response (International) Ltd
11.2010 - Current
Project Coordinator / Administrative Assistant
Levrmark Workspace Solutions
11.1998 - 11.2010
Customer Service Representative
Body Wise International
06.1998 - 10.1998
Diploma - Administrative Assistant
International Career School
No Degree - Business Administration and Accounting
Seneca College And Applied Arts & Technologies
High School Diploma -
St. Paul's Co-Educational College
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