Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Nathalie Boulianne
Open To Work

Nathalie Boulianne

Administrator
Windsor,ON

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrator - Business OperationsSupervisorManagerSales CoordinatorOffice Manager

Work Type

Part Time

Location Preference

RemoteHybridOn-Site
Location: Windsor, ON
Open to relocation: No

Salary Range

1/hr - 50/hr

Important To Me

Company Culture

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work History

Administrator

Yee & Associates
Windsor, ON
06.2009 - Current
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Collected payments from 100+ clients and updated account balances.
  • Maintained personnel records and updated internal databases to support document management
  • Developed comprehensive filing system that significantly improved document retrieval times.

Assistant Manager/Manager on Duty

Windsor Raceway
Windsor, ON
06.2007 - 03.2009
  • Led daily operations in the Clubhouse monitoring workflow efficiency, performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedule for 90+ employees with three different Unions to keep coverage and service in line with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.

Owner/Operator

Dominion House Tavern
Windsor, ON
01.1998 - 12.2006
  • Managed day-to-day business operations.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

Advanced Diploma - Business Administration- Human Resources

St Clair College
Windsor, On., Canada
09.2023 - Current

Associate of Science - Business Administration

Trios College
Windsor, ON
09.2014 - 12.2015

Skills

  • Workflow Processes
  • Attention to detail
  • Data confidentiality
  • Team building and leadership
  • New hire onboarding
  • Cross-functional collaboration
  • Verbal and written communication

Timeline

Advanced Diploma - Business Administration- Human Resources

St Clair College
09.2023 - Current

Associate of Science - Business Administration

Trios College
09.2014 - 12.2015

Administrator

Yee & Associates
06.2009 - Current

Assistant Manager/Manager on Duty

Windsor Raceway
06.2007 - 03.2009

Owner/Operator

Dominion House Tavern
01.1998 - 12.2006

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