Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathalie Arango

Toronto,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Service Now Nationwide Coordinator

Plan Group Inc
06.2020 - 01.2023
  • Compiled monthly billing reports within tight deadlines
  • Managing multiple Excel spreadsheets and reports
  • Point-of-contact to effectively handle issues and client complaints pertaining to services on a national level
  • Analyze and process performance per service level agreements
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Accounts Receivable & Billing Administrator

Plan Group Inc
08.2018 - 05.2020
  • Generating weekly, bi-weekly and monthly invoicing for different clients
  • Invoicing of large and special projects including reports, contract documents, drawings
  • Prepare and provide various cost/revenue figures reports weekly and monthly
  • Liaise with internal departments related to issues regarding billing inquiries
  • Resolve questions, requests, and billing issues from internal or external parties in a prompt and courteous manner
  • Assistance with Payroll and new personnel training

Office Administrator

Plan Group Inc
03.2018 - 06.2018
  • Prepare and process payroll to facilitate prompt staff payments.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Order Desk Representative

Comda Advertising Connections
08.2017 - 12.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Providing excellent customer service by responding to customers
  • Maintained up-to-date knowledge of product and service changes.

Education

Master’s - Business Administration – Project Management

Southeastern Oklahoma State University
USA
2023

Honours Bachelor of Commerce - Business Management

Seneca College
Canada
2018

Skills

  • Good verbal and written communication skills in English and Spanish, familiar with Dutch and Portuguese
  • Proficient in Microsoft Office: Word, Excel, PowerPoint and Outlook
  • Self-motivated and effective team player with great work ethic
  • Strong interpersonal communication, organizational, decision-making and problem solving skills

Timeline

Service Now Nationwide Coordinator

Plan Group Inc
06.2020 - 01.2023

Accounts Receivable & Billing Administrator

Plan Group Inc
08.2018 - 05.2020

Office Administrator

Plan Group Inc
03.2018 - 06.2018

Order Desk Representative

Comda Advertising Connections
08.2017 - 12.2017

Master’s - Business Administration – Project Management

Southeastern Oklahoma State University

Honours Bachelor of Commerce - Business Management

Seneca College

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