Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Nathalia Rincon Daza

OTTAWA,ON

Summary

Customer service professional with extensive experience at Comfacesar, recognized for exceptional relationship building and service quality improvement. Skilled in inventory management and effective communication, adept at navigating fast-paced environments. Proven ability to drive successful outreach initiatives and sales campaigns while maintaining high customer satisfaction levels.

Overview

12
12
years of professional experience

Work History

Community Engagement & Customer Service Representative

Comfacesar
Valledupar, Colombia
04.2014 - 12.2024
  • Built positive relationships with clients and community members through effective communication and service.
  • Identified customer needs and contributed to improving service quality.
  • Collaborated with logistics and inventory teams to streamline operations.
  • Participated in outreach events to represent the organization and support local engagement.

Customer Service & Sales Assistant

Ceramia
Barranquilla, Colombia
11.2012 - 06.2013
  • Assisted customers with product selection and provided onboarding support.
  • Supported sales campaigns and helped prepare promotional materials.
  • Managed leasing inquiries and daily retail operations in the store.

Education

Bachelor's Degree - Business Administration

Universidad Pontificia Bolivariana
Bucaramanga, Colombia
01.2012

Skills

  • Customer service and communication
  • Retail support and teamwork
  • Multitasking and attention to detail
  • Inventory management

Languages

Native, Upper-Intermediate (B2)

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Community Engagement & Customer Service Representative

Comfacesar
04.2014 - 12.2024

Customer Service & Sales Assistant

Ceramia
11.2012 - 06.2013

Bachelor's Degree - Business Administration

Universidad Pontificia Bolivariana

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Nathalia Rincon Daza