Nathalia Collins
Windsor,ON
Summary
Dynamic supervisor with a proven track record at Tim Horton's, enhancing team productivity through effective workflows and strong leadership. Bilingual in English and Spanish, I excel in team work and conflict resolution, fostering a culture of excellence while maintaining high safety standards and always willing to learn new things. Committed to mentoring and getting mentored and driving myself to professional growth.
Hard-working and passionate person, who loves delivering results and exceeding expectations. Creative, motivated and always looking forward to excell on costumer service.
Overview
5
5
years of professional experience
Work History
Supervisor
Tim Horton's
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Supervisor
Second Cup Coffee
02.2022 - 07.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
General Laborer
Amazon
02.2020 - 07.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Cleaned and maintained tools, equipment and worksites.
- Provided maintenance for construction equipment.
Education
High School Diploma -
George Harvey
Toronto01-2020
Skills
- Fluent English and Spanish speaker
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Conflict resolution
- Teamwork and collaboration
- Adaptability
- Reliability
- Self motivation
- Professionalism
- Interpersonal skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Supervisor
Tim Horton's
10.2023 - Current
Supervisor
Second Cup Coffee
02.2022 - 07.2023
General Laborer
Amazon
02.2020 - 07.2022
High School Diploma -
George Harvey
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