Nathalee Allen
Sacramento
Summary
Detail-oriented Grant Service Analyst experienced in grant management and budget monitoring. Delivered exceptional customer service while processing complex invoices and driving productivity through data analysis and process improvement. Focused on enhancing service outcomes and supporting organizational objectives through effective communication and adaptability.
Overview
10
10
years of professional experience
Work History
Grant Service Analyst
Department of Justice
Sacramento
08.2021 - Current
- Review and analyze the use of funds for expenditures funded by grants awarded to client agencies and provide recommendations for appropriate use of funds to senior analyst and management. Assist in monitoring and tracking the program’s $30 million-dollar annual budget encumbrances and expenditures. Review all grant modification requests from client agencies before submission to the SSM I for approval.
- Reviewed and processed client agency invoices to ensure compliance with grant spending guidelines, providing support for complex invoice issues.
- Collaborate with senior analyst and as necessary represent the Attorney General’s Office as the program specialist and primary liaison to the various client agencies throughout the state and make recommendations regarding allowable costs and modifications to grants.
- Processed client agency requests for funds promptly, collaborating with Accounting Unit to facilitate accurate fund distributions within strict deadlines.
- Developed training materials and conducted ongoing Tobacco Grant Program workshops for client agencies in California, reinforcing program policies and procedures through periodic site visits.
Office Technician
Employment Development Department
Rancho Cordova
08.2020 - 08.2021
- Provided technical assistance and customer education on Unemployment Insurance Online and Benefits Program Online, resolving log-in, navigation, and browser/display issues to enhance user experience.
- Troubleshoots technical registration issues for Unemployment Insurance Online and Benefits Program Online related to error messages received, guides customers on next steps for claims, assists customers with uploading confidential verification documents and certifying claims, including the escalation of customers to a specialist for additional research and resolution.
- Educated claimants on self-service options through EDD website and additional resources, empowering them to access information independently.
Sandwich Maker
Beach Hut Deli
Gold River
09.2016 - 08.2020
- Assembled custom sandwiches based on customer preferences and requests.
- Prepared fresh ingredients for sandwiches and salads daily.
- Greeted customers warmly, took and prepared orders, and processed payments using point-of-sale system.
- Handled incoming customer calls for catering services and phone orders.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Bachelor of Science - Kinesiology
California State University
CA12-2019
Skills
- Grant management
- Budget monitoring
- Financial reporting
- Invoice processing
- Data analysis
- Customer relationship management
- Microsoft- Word, PowerPoint, Excel, Outlook
- Analytical skills
- Problem-solving abilities
- Collaboration skills
- Organizational skills
- Adaptability
Timeline
Grant Service Analyst
Department of Justice
08.2021 - Current
Office Technician
Employment Development Department
08.2020 - 08.2021
Sandwich Maker
Beach Hut Deli
09.2016 - 08.2020
Bachelor of Science - Kinesiology
California State University