NATH IBIKUNLE
Fredericton,NB
Summary
Product Owner & Digital Transformation Senior Business Analyst with over 10 years of practical experience across private & public sectors; utilizing the agile mindset and methodologies and working with cross-functional teams to design, develop, launch & support valuable digital products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Service New Brunswick
, Canada
03.2023
- Collaborate with program directors, consultants & subject matter experts within Service New Brunswick & Government of New Brunswick to conduct needs assessments and formulate comprehensive business cases
- Create detailed Business Requirement Documents (BRDs) in conjunction with consultants & subject matter experts, performing gap analysis and mapping current and future state workflows
- Ensure documentation is aligned with departmental goals
- Leverage training and applying knowledge in Salesforce Administrator, Platform App Builder and OmniStudio to digital transformation projects utilizing Salesforce Cloud Infrastructure
- Facilitate high-level and low-level user requirement gathering sessions, engaging with all stakeholders and subject matter experts on requirements
- Verify, document, validate, and prioritize user requirements
- Craft user stories & engage actively with all members of the Scrum team, including Salesforce developers, testers, and UX/UI designers, in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Coordinate with the Scrum Master to track progress and resolve impediments
- Collaborate with Quality Assurance Engineers and developers in testing and fix bugs, including writing test cases, conducting tests, and reporting outcomes
- Work alongside business users and UAT specialists to facilitate user acceptance testing, ensuring the solution meets business requirements and user expectations
- Support the creation of training materials and reference guides, coordinating with technical writers and content creation teams
- Contribute to the development of both English and French versions of the solutions, ensuring they meet all translation requirements
- Actively participate in go-live activities and provide initial post-launch support for projects
- Collaborate with the project team, including the Product Owner and Scrum Master, on developing a long-term user support plan.
Credit Card Solution Analyst
Canadian Imperial Bank of Commerce (CIBC)
Remote, Canada
09.2022 - 03.2023
- Took ownership of stakeholder needs and & maximized value by supporting existing solutions and also launched new solutions that met requirement (OLB/MB Manage AutoPay, Manage My Card, Apply Credit Limit Increase & Activate Credit Card)
- Analyzed and escalated issues to ensure all internal and external resources are utilized in resolving issues and kept track of issue logs to ensure resolutions are on time and valuable to the customer, business and external stakeholders
- Provided strong relationship management by being accountable to gain a solid understanding of existing business processes, key drivers, and measures of success for Credit Cards Division of CIBC
- Took ownership of, and ensured integrity of, data through regular audits, troubleshooting irregularities with business teams to research and correct discrepancies.
Product Owner
Almond Media
Remote, Lagos & United Kingdom
05.2020 - 07.2022
- Gathered, prioritized and managed the status of requirements from cradle to grave while working with cross-functional teams and other key stakeholders to deliver product goal
- Liaised with Scrum team (and sometimes multiple Scrum teams) and other key stakeholders to deliver valuable IT solutions by delivering tested valuable increments (CreditRegistry, NIBBS Integration, Onboarding remote agents, and Integration with SystemSpecs)
- Created, managed, and ordered product backlog items while also collaborating with the development team to refine product backlog on JIRA for every sprint
- Maximized value by coordinating with multiple resources efficiently and effectively throughout the software development lifecycle to support and launch new products and software releases that meet requirements.
Senior Business Analyst
Afrissance Limited
Lagos, Nigeria
09.2015 - 03.2020
- Established effective working relationship between business partners and the IT department with regards to requirements, solutions and priorities in line with Client's vision
- Collaborated with Senior level stakeholders in requirements gathering and project scoping
- Created Use case documents, Business Requirement Documents, Process Maps and developed prototypes as proof of concept (POC) for the business and development team
- Managed product development lifecycle
- Identified Operational gaps leveraging in-depth analysis, and implemented resourceful resolution leading to maximized growth as well as business performance.
Business Analyst
Afrissance Limited
Lagos, Nigeria
04.2013 - 08.2015
- Co-managed business development plans in collaboration with both the Marketing Manager and Director of Operations
- Translated business requirements into functional specifications leveraging Agile Scrum methodologies
- Collaborated with the Director of Operations to find the best solution practices for executing both internal and external projects
- Collaborated with various project teams as assigned by IT management
- Assisted in the creation and implementation of test plans that are mapped to documented requirements.
Education
MBA - Innovation And Entrepreneurship
Antwerp Management School
Antwerp07-2012
Bachelor of Science - Economics
Obafemi Awolowo University
Ile Ife11-2008
Skills
- Enterprise & Value Analysis
- Current & Future State Analysis(SWOT & Gap Analysis)
- Product backlog Management and Refinement
- Customer/Key Stakeholder Collaboration
- Requirements Gathering
- User Acceptance Testing
- Process Mapping
- Stakeholder Management
- Agile Methodology
- Customer Needs Assessment
- Quality Assurance
- Gap Analysis
- Project Management
- Product & Project Team tools (Jira, MS Azure, MS Teams, Slack, Confluence, Trello board & etc)
- Technical Documentation (user stories, user acceptance testing, BRD & etc)
- Salesforce Cloud Implementation
- Software Development Lifecycle
- Business Process Improvement
- Product Management
Future Location
Milton, ON
Education Certifications
- Training: SalesfroceDesign & Administer an OmniStudio Solution, 12/01/23
- Training: Salesforce Administrator and App Builder, 05/01/23 - 11/01/23
- Professional Scrum Product Owner I, Scrum.org, 02/01/23
- Training-Certified Business Analysis Professional, IIBA, 06/01/21
- Certified Financial Modeling and Valuation Analyst, CFI, 05/01/20
- Certified Change Management Practitioner, Prosci, 05/01/17
- Master of Management in Innovation and Entrepreneurship, Antwerp Management School, Antwerp, Belgium, 01/01/12
- B.sc (hons) in Economics, Obafemi Awolowo University, Ife, Nigeria, 11/01/08
Accomplishments
Digital Transformation and Innovation Achievements
- Developed and Deployed an Online Portal for Foster and Adoption Applications
- Implemented Self-Service Capabilities for Applicants
- Streamlined Process for Social Development Staff
Process Improvement Achievements
- Enhanced Efficiency in Foster and Adoption Application Process
- Increased Accessibility and Convenience for Applicants
- Reduced Operational Inefficiencies
Impact on Social Services
- Improved Applicant Experience
- Enabled Data Accuracy and Integrity
- Facilitated Better Resource Management
Certification
- Training: SalesfroceDesign & Administer an OmniStudio Solution Dec 2023
- Training: Salesforce Administrator and App Builder Nov 2023
- Professional Scrum Product Owner I, Scrum.org Feb 2023
- Training-Certified Business Analysis Professional, IIBA June 2021
- Certified Financial Modeling and Valuation Analyst, CFI May 2020
- Certified Change Management Practitioner, Prosci May 2017
Timeline
Senior Business Analyst
Service New Brunswick
03.2023
Credit Card Solution Analyst
Canadian Imperial Bank of Commerce (CIBC)
09.2022 - 03.2023
Product Owner
Almond Media
05.2020 - 07.2022
Senior Business Analyst
Afrissance Limited
09.2015 - 03.2020
Business Analyst
Afrissance Limited
04.2013 - 08.2015
MBA - Innovation And Entrepreneurship
Antwerp Management School
Bachelor of Science - Economics
Obafemi Awolowo University
- Training: SalesfroceDesign & Administer an OmniStudio Solution Dec 2023
- Training: Salesforce Administrator and App Builder Nov 2023
- Professional Scrum Product Owner I, Scrum.org Feb 2023
- Training-Certified Business Analysis Professional, IIBA June 2021
- Certified Financial Modeling and Valuation Analyst, CFI May 2020
- Certified Change Management Practitioner, Prosci May 2017
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