NATESH BEHL

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
• Monitored quality assurance and quality control activities by reviewing data quality and making field visits.
  Tracked policy changes and researched market trends.
• Traveled in assigned service territory to meet client needs. Researched market trends and customer needs.
• Consulted people on the benefits of ultra fast broadband and its emerging requirement in today's advanced lifestyle
• Educated customer base with the ongoing market situation and benefited them through industry driven competitiveness

• Monitor customer preferences to determine focus of sales efforts.
• Developed effective sales team members through highly
  individualized coaching.
• Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
• Helped sales professionals finalize customer sales and handled escalated concerns.
• Also provided the customer feedback to regularly resolve raised concerns
• Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
• Established action plans for team members and helped each person attain objectives.

• Selecting topics, writing content and finalise to print the monthly magazine of 100 plus page volume for the civil services competitive exams
• Improved productivity initiatives, coordinating itinerary and scheduling appointments.
• Liaising with the relevant government departments for the required publication licensing from time to time
  Assisted clients by implementing designing services and referring to required advertising service Standards.
• Drafting the mock question bank for the preliminary and the mains general studies exams. Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.

SUCCESSFULLY COMPLETED FOUR COURSES IN LLQP CERTIFICATION (PROVINCIAL LICENSE IN PROGRESS)

• LIFE INSURANCE
• ACCIDENT & SICKNESS INSURANCE
• SEGREGATED FUNDS AND ANNUITIES
• PROFESSIONAL ETHICS (COMMON LAW)