Nathan Quinn
Santa Barbara
Summary
Dynamic Operations Leader with expertise in developing high-performing teams and implementing scalable processes. Proven ability to transform complex concepts into actionable strategies that enhance growth and engagement. Skilled in collaborating with senior leadership, engineering teams, and third-party providers to execute operational improvements and drive results.
Overview
12
12
years of professional experience
Work History
Global Service Manager
Service Express
06.2021 - 11.2025
- Achieved $2.1M revenue per engineer by enhancing productivity through coaching.
- Increased supported revenue by 20% with only a 5% headcount growth.
- Established a new T&M Team, boosting GP% from 50% to over 75%.
- Managed 10 global partners, driving performance and identifying cost-saving opportunities.
- Supported sales teams in closing business by showcasing service capabilities globally.
Remote Services Specialist
Service Express
07.2017 - 06.2021
- Coordinated service delivery and support for diverse client needs.
- Developed and implemented training programs to enhance team performance.
- Analyzed customer feedback to identify service improvement opportunities.
- Streamlined operational processes, increasing efficiency across departments.
Bulk Procurement
Service Express
01.2016 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Member Service Manager
MVP Sports Clubs a RDV Corp. Company
12.2014 - 12.2015
- Ensured high standards of customer service through effective daily operations oversight.
- Drove service improvements by analyzing member feedback for actionable insights.
- Fostered skill development by mentoring team members in a collaborative environment.
- Championed initiatives that cultivated a culture of continuous improvement organization-wide.
Property Management Team Leader
MVP Sports Clubs a RDV Corp. Company
08.2013 - 12.2014
- Streamlined communication processes between departments, fostering collaboration and increasing response times.
- Analyzed operational workflows to identify areas for continuous improvement and cost reduction.
- Mentored junior team members, enhancing their skills in leadership and customer service excellence.
- Led process improvement initiatives to optimize operational performance and reduce costs.
- Developed strong relationships with cross-functional teams, fostering a collaborative work environment.
Education
Business Administration
Davenport University
Grand Rapids, MI05-2017
Skills
- Incident management
- Performance metrics analysis
- Service delivery management
- Business process outsourcing
- Employee development & management
- Building positive and engaged teams
- Process optimization
- Simplifying complex concepts
- Customer service
- De-escalation
- Growth-oriented approach
Timeline
Global Service Manager
Service Express
06.2021 - 11.2025
Remote Services Specialist
Service Express
07.2017 - 06.2021
Bulk Procurement
Service Express
01.2016 - 07.2017
Member Service Manager
MVP Sports Clubs a RDV Corp. Company
12.2014 - 12.2015
Property Management Team Leader
MVP Sports Clubs a RDV Corp. Company
08.2013 - 12.2014
Business Administration
Davenport University