Nate McHugh

• Developed comprehensive project plans outlining necessary milestones, resource allocation, and timelines for completion.
• Held construction progress and regular status meetings with project team.
• Provided guidance to team members in resolving high-stakes customer concerns, ensuring timely and appropriate solutions were provided.
• Established a comprehensive knowledge base for reference during the escalation process, resulting in increased efficiency and accuracy in case resolutions.
• Coordinated efforts with other departments to ensure seamless service delivery during critical situations involving multiple parties.
• Balanced competing priorities while managing multiple escalated cases simultaneously, ensuring each received prompt attention without compromising service quality elsewhere.

As a luxury fashion stylist, I provide an experience beyond just basic styling. I provide my clients with knowledge to carry into their everyday to grow their wardrobe and confidence.

Being a part of the TNT family creates opportunity to grow and have a voice within the company. Over the years working with TNT, I had the pleasure of:

• Lending a hand in the buying process by providing feedback of what brands and pieces would make a great addition to our gallery space.
• Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
• Used my expertise on styling and marketing to develop, design and implement various marketing strategies.
• Produced promotional and editorial content on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Created and utilized spreadsheets on excel regarding inventory, online orders and e-commerce information.

My position at Go Bolt revolved around a unique and unparalleled level of customer experience. This experience is known as White Glove Service, which includes but is not limited to:

• Delivering outstanding service to customers to maintain and extend relationships for future business opportunities.
• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Upholding high standards of professionalism and discretion when working with high-value clients