Natavan Abbasova
Toronto,ON
Overview
16
16
years of professional experience
Work History
Administrative Assistant
MA20
08.2021 - 07.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed, edited and typed complex memos and reports with job-related software.
Front Desk Receptionist
Hôtel Le Deville
Montreal, QC
03.2019 - 01.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Office Coordinator
Denay Alliance
Baku , Azerbaijan
02.2014 - 01.2019
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Monitored vendors to maintain competitive pricing and efficient deliveries.
- Managed office inventory and placed new supply orders.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Coded and entered daily invoices with in-house accounting software.
Research Assistant
National Academy of Science Azerbaijan
Baku , Azerbaijan
01.2008 - 01.2019
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Conducted qualitative and quantitative analysis on assigned data.
- Assisted scientists in laboratory experiments to confirm research hypotheses.
- Analyzed experimental results and determined whether results fit within standard procedures.
Sales Associate
Bessini
Baku, Azerbaijan
05.2006 - 12.2008
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Training - Customer Experience Management
Scotiabank
Toronto, ON02.2023
Bachelor of Arts - Social Communication
University of Saint-Paul
Ottawa, ON01.2019
Master of Science - Applied Linguistics
University of Language of Azerbaijan
Baku, Azerbaijan09.2007
Bachelor of Science - French Language And Literature
University of Language of Azerbaijan
Baku, Azerbaijan09.1999
Skills
- Proposal Writing
- Sensitive Material Handling
- Check Processing
- Timeline Planning and Management
- Meeting Planning
- Technologically Savvy
- Memo Preparation
- Back Office Operations
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Inventory Systems
- Judgment and Decision Making
- Verbal and Written Communication
- Meticulous Attention to Detail
- Strong Organizational Skills
- Database and Client Management Systems
- Microsoft Office
- Computers and Technology
- Multitasking and Time Management
Languages
English
Professional
French
Full Professional
Russian
Native/ Bilingual
Turkish
Native/ Bilingual
Azerbaijani
Native/ Bilingual
Computer Skills
- Windows
- iOS
- Microsoft Office Programs
- MySQL
Timeline
Administrative Assistant
MA20
08.2021 - 07.2022
Front Desk Receptionist
Hôtel Le Deville
03.2019 - 01.2020
Office Coordinator
Denay Alliance
02.2014 - 01.2019
Research Assistant
National Academy of Science Azerbaijan
01.2008 - 01.2019
Sales Associate
Bessini
05.2006 - 12.2008
Training - Customer Experience Management
Scotiabank
Bachelor of Arts - Social Communication
University of Saint-Paul
Master of Science - Applied Linguistics
University of Language of Azerbaijan
Bachelor of Science - French Language And Literature
University of Language of Azerbaijan