Overview
Work History
Education
Skills
Languages
Computer Skills
Timeline
AdministrativeAssistant

Natavan Abbasova

Toronto,ON

Overview

16
16
years of professional experience

Work History

Administrative Assistant

MA20
08.2021 - 07.2022
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Prepared and prioritized calendars and correspondence.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Composed, edited and typed complex memos and reports with job-related software.

Front Desk Receptionist

Hôtel Le Deville
Montreal, QC
03.2019 - 01.2020
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Office Coordinator

Denay Alliance
Baku , Azerbaijan
02.2014 - 01.2019
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Monitored vendors to maintain competitive pricing and efficient deliveries.
  • Managed office inventory and placed new supply orders.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Coded and entered daily invoices with in-house accounting software.

Research Assistant

National Academy of Science Azerbaijan
Baku , Azerbaijan
01.2008 - 01.2019
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Conducted qualitative and quantitative analysis on assigned data.
  • Assisted scientists in laboratory experiments to confirm research hypotheses.
  • Analyzed experimental results and determined whether results fit within standard procedures.

Sales Associate

Bessini
Baku, Azerbaijan
05.2006 - 12.2008
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Education

Training - Customer Experience Management

Scotiabank
Toronto, ON
02.2023

Bachelor of Arts - Social Communication

University of Saint-Paul
Ottawa, ON
01.2019

Master of Science - Applied Linguistics

University of Language of Azerbaijan
Baku, Azerbaijan
09.2007

Bachelor of Science - French Language And Literature

University of Language of Azerbaijan
Baku, Azerbaijan
09.1999

Skills

  • Proposal Writing
  • Sensitive Material Handling
  • Check Processing
  • Timeline Planning and Management
  • Meeting Planning
  • Technologically Savvy
  • Memo Preparation
  • Back Office Operations
  • Data Entry Documentation
  • Advanced MS Office Suite Knowledge
  • Inventory Systems
  • Judgment and Decision Making
  • Verbal and Written Communication
  • Meticulous Attention to Detail
  • Strong Organizational Skills
  • Database and Client Management Systems
  • Microsoft Office
  • Computers and Technology
  • Multitasking and Time Management

Languages

English
Professional
French
Full Professional
Russian
Native/ Bilingual
Turkish
Native/ Bilingual
Azerbaijani
Native/ Bilingual

Computer Skills

  • Windows
  • iOS
  • Microsoft Office Programs
  • MySQL

Timeline

Administrative Assistant

MA20
08.2021 - 07.2022

Front Desk Receptionist

Hôtel Le Deville
03.2019 - 01.2020

Office Coordinator

Denay Alliance
02.2014 - 01.2019

Research Assistant

National Academy of Science Azerbaijan
01.2008 - 01.2019

Sales Associate

Bessini
05.2006 - 12.2008

Training - Customer Experience Management

Scotiabank

Bachelor of Arts - Social Communication

University of Saint-Paul

Master of Science - Applied Linguistics

University of Language of Azerbaijan

Bachelor of Science - French Language And Literature

University of Language of Azerbaijan

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Natavan Abbasova