Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natassja Reintegrado

Daly City

Summary

Dynamic and service-oriented professional with years of experience in the retail and technology sectors, eager to apply my expertise. Highly skilled in offering outstanding customer support, specializing in delivering tailored advice on products and services to ensure a smooth and rewarding shopping experience. Proven ability to drive sales and meet targets through strong communication and relationship-building. Dedicated to keeping up with the latest technological advancements and product updates to offer clients precise and current information. Enthusiastic about helping customers discover the ideal solutions to suit their needs, enhancing both their satisfaction and loyalty.

Overview

26
26
years of professional experience

Work History

Caregiver/Personal Assistant

Home Support Services, IHSS
09.2022 - Current
  • Assist clients with hygiene routines, including bathing, grooming, and dressing
  • Provide support with toileting needs and manage incontinence care as required
  • Facilitate safe mobility around the home and help with physical exercises to maintain or improve mobility
  • Help clients with meal preparation, feeding, and medication reminders
  • Perform light housekeeping duties, including laundry and maintaining a tidy living environment
  • Offer transportation for appointments, errands, and social activities when needed
  • Track and report any changes in clients’ health or behavior to healthcare providers or family members
  • Ensure clients follow prescribed care plans and medication schedules
  • Record and monitor clients' vital signs and physical conditions as directed
  • Provide companionship and emotional encouragement to support clients' mental well-being
  • Engage clients in activities and hobbies to promote mental and emotional health
  • Foster positive, respectful relationships with clients and their families
  • Implement safety measures to avoid accidents and injuries
  • Handle emergencies calmly and according to established procedures
  • Maintain a safe and hazard-free home environment for client
  • Communicate clearly and respectfully with clients, their families, and healthcare professionals
  • Accurately document care activities and report any concerns or incidents promptly
  • Participate in care planning meetings and assist in crafting personalized care strategies
  • Maintain confidentiality and privacy in all caregiving activities
  • Comply with organizational policies, procedures, and legal requirements
  • Pursue continuous professional development and training to improve caregiving skills.

Specialist

Apple
09.2024 - 12.2024
  • Served as a frontline educator and problem-solver for hundreds of Apple customers each week, building trust and excitement around Apple’s product line.
  • Expertly guided individuals through their Apple journeys—from first-time iPhone users to seasoned Mac veterans needing an upgrade.
  • Participated in launch day operations and high-volume events, managing logistics while maintaining Apple’s standard of excellence.
  • Collaborated with the Genius Bar and Business Teams to ensure seamless transitions between support, education, and sale
  • Followed all company policies and procedures to deliver quality work.

Specialist

Apple
09.2024 - 12.2024
  • Served as a frontline educator and problem-solver for hundreds of Apple customers each week, building trust and excitement around Apple’s product line.
  • Expertly guided individuals through their Apple journeys—from first-time iPhone users to seasoned Mac veterans needing an upgrade.
  • Participated in launch day operations and high-volume events, managing logistics while maintaining Apple’s standard of excellence.
  • Collaborated with the Genius Bar and Business Teams to ensure seamless transitions between support, education, and sale
  • Followed all company policies and procedures to deliver quality work.

Specialist

Apple
09.2024 - 12.2024
  • Served as a frontline educator and problem-solver for hundreds of Apple customers each week, building trust and excitement around Apple’s product line.
  • Expertly guided individuals through their Apple journeys—from first-time iPhone users to seasoned Mac veterans needing an upgrade.
  • Participated in launch day operations and high-volume events, managing logistics while maintaining Apple’s standard of excellence.
  • Collaborated with the Genius Bar and Business Teams to ensure seamless transitions between support, education, and sale
  • Followed all company policies and procedures to deliver quality work.

Mattress Firm
01.2022 - 01.2023
  • Welcomed and engaged customers with a friendly and professional demeanor
  • Identified customer needs and preferences through effective questioning and attentive listening
  • Offered detailed product information and personalized recommendations based on customer needs
  • Addressed inquiries, concerns, and complaints quickly and professionally
  • Demonstrated comprehensive knowledge of product features, benefits, and differences
  • Promoted and sold a range of mattress and sleep-related products, including beds, pillows, and accessories
  • Employed effective sales techniques to achieve or surpass individual and store sales targets
  • Processed transactions accurately and efficiently using point-of-sale (POS) systems
  • Kept up-to-date with current promotions, product updates, and industry trends
  • Maintained current knowledge of inventory and store merchandise
  • Ensured the sales floor was organized, clean, and visually appealing
  • Assisted with stock replenishment, including receiving and restocking merchandise
  • Contributed to store merchandising and display setups as needed
  • Collaborated with team members to reach store goals and foster a positive work environment
  • Attended training sessions and meetings to improve product knowledge and sales techniques.

Meta Store, Facebook
06.2022 - 11.2022
  • Greeted and engaged customers with a friendly and professional approach
  • Natassja Reintegrado| nreinteg@my.smccd.edu | Daly City, Conducted tailored demonstrations of Meta's products, including Oculus VR headsets and Portal devices, as well as software solutions
  • Addressed customer inquiries and provided expert advice on how Meta’s products could fulfill their needs
  • Created dynamic and interactive experiences to highlight the features and advantages of Meta’s products
  • Used storytelling and hands-on demos to illustrate the technology's benefits and applications
  • Customized demonstrations to align with various customer interests and levels of technical knowledge
  • Assisted customers in choosing the right products based on their specific needs and preferences
  • Provided detailed information on product specifications, pricing, and current promotions
  • Supported the sales process by handling transactions, managing returns, and overseeing inventory
  • Educated customers about the broader Meta ecosystem, including integration with other Meta services and platforms
  • Offered guidance on product setup, usage, troubleshooting, and accessing customer support
  • Maintained a clean, organized, and visually appealing store environment
  • Ensured that all product displays and demo stations were properly arranged and operational
  • Collaborated with team members to create an engaging and immersive in-store experience
  • Collected and reported customer feedback to enhance product offerings and store operations
  • Stayed informed about the latest Meta products, software updates, and industry trends to provide relevant and accurate information
  • Worked closely with fellow Experience Experts and store staff to meet sales targets and ensure a consistent customer experience
  • Participated in team meetings, training sessions, and store events to stay updated and contribute to team success.

Assistant Store Manager

JOANN Stores
01.2022 - 08.2022
  • Created long-lasting relationships with guests by empathizing with customers’ needs
  • Connected with the greater community and acted as a brand ambassador for JOANN
  • Motivated coached and inspired
  • Stayed updated at knowing the product and and merchandise
  • Communicated new initiatives, leadership messages, and promotions
  • Ensured great execution of operational policies and procedures
  • Built strategic plans and provides the necessary tools for the team to achieve KPIs
  • Required to enter and exit truck beds to remove freight
  • Unloads freight from the truck and sorts it according to company procedure
  • Able to cope with change and shift direction as needed
  • Drove sales by continually analyzing reports and identifying trends
  • Created strategies to achieve both individual and store goals
  • Inspired coworkers to better the overall store’s performance
  • Created a model for non-stop learning while advertising teamwork and appreciation throughout the team
  • Developed in-store talent by creating succession plans and effectively managing performance
  • Promoted action and maintains sense of urgency to achieve goals
  • Able to point out and solve complex problems
  • Demonstrated a “customer first” service focus
  • Possessed strong interpersonal skills/proficient written and verbal communication abilities
  • Naturally curious and inquisitive nature with a desire to learn and grow
  • Self-starter who promoted action and maintains sense of urgency to achieve goals

Assistant Store Manager

CVS Pharmacy inside Target Store
11.2021 - 05.2022
  • Collaborated seamlessly with store management and team members to ensure efficient store operations
  • Oversaw and guide store staff by delegating tasks, providing direction, and monitoring their progress
  • Facilitated clear and effective communication between store management and employees
  • Addressed and resolve customer inquiries, issues, and complaints promptly and professionally
  • Promoted the CVS customer service philosophy by greeting customers, offering assistance, and expressing gratitude
  • Managed customer relations in line with company policies, ensuring a positive and enjoyable shopping experience
  • Upheld strict confidentiality regarding customer and patient information.

Assistant Store Manager

T-mobile
02.2020 - 05.2021
  • Assisted the Store Manager with the overall management of store operations to ensure efficiency and effectiveness
  • Handled essential tasks such as opening and closing the store, managing cash, and maintaining store security
  • Upheld high standards for store cleanliness, organization, and visual merchandising
  • Aided in recruiting, training, and developing store associates, emphasizing product knowledge and superior customer service
  • Provided continuous coaching and feedback to improve team performance and customer interactions
  • Supported scheduling, manage labor costs, and ensure appropriate staffing levels
  • Delivered top-notch customer service by setting a strong example and handling inquiries, issues, and complaints with professionalism
  • Applied my Apple product expertise to guide customers in selecting and using Apple devices and services
  • Implemented strategies to enhance the shopping experience and foster customer loyalty
  • Drove sales performance by employing effective sales techniques and promoting both T-Mobile plans and Apple products
  • Analyzed sales data and performance metrics to spot trends and opportunities for improvement
  • Assisted in the execution of promotions, sales initiatives, and store events to boost customer traffic and increase sales
  • Used my knowledge of Apple products to assist customers with product choices, features, and compatibility
  • Stayed current with the latest Apple product releases, updates, and industry trends to offer accurate recommendations
  • Support inventory management by handling shipments, restocking, and performing regular inventory counts
  • Ensure products are accurately placed and displayed to maximize sales and minimize losses
  • Address inventory discrepancies and manage the returns and exchanges process
  • Completed necessary paperwork, including sales reports, employee records, and inventory documentation
  • Assisted with budget management and expense control, monitoring store expenses and financial performance
  • Ensured adherence to company policies, procedures, and legal requirements
  • Oversaw visual merchandising and store displays to create an appealing and engaging shopping environment
  • Maintained product presentation standards, ensuring all items are properly displayed and priced
  • Collaborated with the Store Manager and team members to achieve store goals and maintain a positive work atmosphere
  • Participate in store meetings and training sessions to stay updated on new products, policies, and procedures.

Assistant Store Manager

inMotion
10.2018 - 08.2019
  • Supported the Store Manager in overseeing daily store operations to ensure smooth and efficient functioning
  • Maintained high standards for store cleanliness, organization, and visual merchandising
  • Managed key operational tasks, including opening and closing the store, handling cash, and overseeing security measures
  • Assisted with recruiting, training, and developing store associates
  • Provided ongoing coaching and feedback to team members to improve their performance and customer service skills
  • Helped with scheduling shifts, managing labor costs, and ensuring proper staffing levels
  • Delivered exceptional customer service by demonstrating best practices and addressing customer issues and complaints
  • Fostered a positive and welcoming shopping atmosphere by promptly addressing customer needs and inquiries
  • Implemented strategies to enhance the shopping experience and build customer loyalty
  • Contributed to achieving and surpassing sales targets through effective sales tactics and team motivation
  • Analyzed sales data and performance metrics to identify trends and areas for improvement
  • Assisted with the execution of promotions, sales initiatives, and store events to boost traffic and sales
  • Aided in inventory management by receiving shipments, restocking shelves, and performing regular inventory checks
  • Ensured accurate product placement and display to drive sales and minimize losses
  • Addressed inventory discrepancies and managed the returns and exchanges process
  • Completed necessary paperwork, including sales reports, employee records, and inventory documentation
  • Assisted with budget management and expense control, monitoring store expenses and financial performance
  • Ensured compliance with company policies, procedures, and legal regulations
  • Oversaw visual merchandising and store displays to maintain an attractive shopping environment
  • Upheld product presentation standards by ensuring all items were correctly displayed and priced
  • Collaborated with the Store Manager and team members to achieve store objectives and promote a positive work culture
  • Participated in store meetings and training sessions to stay updated on new products, policies, and procedures.

Concierge

Nordstrom
05.2015 - 11.2015
  • Welcomed customers with warmth and friendliness to create a memorable shopping experience
  • Assisted with a variety of customer needs, including providing product details, locating items, and fulfilling special requests
  • Addressed and resolve customer concerns efficiently and professionally
  • Provided tailored shopping support, including recommendations and styling advice to meet individual customer needs
  • Coordinated special services such as gift wrapping, personal shopping appointments, and custom orders
  • Share information about current store promotions, events, and loyalty programs
  • Oversaw and manage services like alterations, returns, and exchanges to ensure a smooth process
  • Collaborated with other departments to guarantee timely and accurate service fulfillment
  • Streamlined communication between customers and store associates for efficient service delivery
  • Developed and maintain strong relationships with customers by understanding their preferences and needs
  • Followed up to ensure customer satisfaction and address any additional concerns
  • Utilized customer feedback to enhance service quality and contribute to a positive shopping experience
  • Contributed to creating a welcoming and organized store environment that aligns with Nordstrom’s standards
  • Assisted with visual merchandising and maintaining the store’s presentation as needed
  • Ensured the concierge area is well-stocked and equipped to meet customer needs
  • Aided in store events and promotional activities by providing concierge services and supporting event logistics
  • Engaged with customers during events to enrich their experience and promote store initiatives
  • Managed administrative tasks such as scheduling appointments, handling customer records, and processing service requests
  • Completed necessary documentation related to customer service and store operations
  • Collaborated closely with team members and other departments to deliver outstanding customer service and meet store objectives
  • Participated in team meetings and training sessions to stay updated on store products, policies, and procedures.

Assistant Store Manager

Foreign Exchange Clothing
04.2011 - 06.2015
  • Collaborate with the Store Manager to oversee daily store activities and ensure smooth operational efficiency
  • Manage key tasks such as opening and closing procedures, cash handling, and maintaining store security
  • Uphold the store’s cleanliness, organization, and merchandising standards in line with Foreign Exchange Clothing’s guidelines
  • Assist in recruiting, training, and developing store associates to build a strong, effective team
  • Offer continuous coaching, feedback, and support to improve team performance and enhance customer service
  • Help with shift scheduling, labor cost management, and maintaining appropriate staffing levels
  • Provide exceptional customer service by handling inquiries, resolving issues, and offering personalized assistance
  • Set and maintain high standards for customer service to ensure a positive shopping experience
  • Develop and implement strategies to improve customer satisfaction and build lasting loyalty
  • Drive sales and achieve targets by employing effective sales techniques and motivating the team
  • Review sales data and performance metrics to identify trends and areas for growth
  • Support and execute promotions, sales initiatives, and store events to boost traffic and increase revenue
  • Assist with managing inventory, including monitoring stock levels, receiving deliveries, and performing regular inventory audits
  • Ensure proper product placement and presentation to maximize sales and reduce loss
  • Address inventory issues and handle returns and exchanges efficiently
  • Perform administrative tasks such as generating sales reports, managing employee records, and handling store documentation
  • Support budget management and control expenses by overseeing store financial performance
  • Ensure adherence to company policies, procedures, and regulatory requirements
  • Supervise visual merchandising and store displays to create an appealing and engaging shopping environment
  • Maintain high standards of product presentation, ensuring accurate display and pricing of items
  • Work closely with the Store Manager and team members to achieve store objectives and promote a positive work atmosphere
  • Engage in team meetings and training sessions to stay updated on new products, policies, and procedures.

Assistant Store Manager

Againsts All Odds
05.2004 - 04.2008
  • Created long term relationship with costumers to achieve sales goals and represented the store in a positive manner to ensure recurring business
  • Assisted customers with choices and helped provide them with the product they needed
  • Operated sales floor and assisted customers with sale
  • Assisted with daily money deposits and enforced money handling procedures
  • Supervised sales associates and managed/ created/ revised employee work schedule
  • Managed and ordered inventory and addressed loss prevention
  • Assisted in display of merchandise

Personal Trainer

Fitness USA
09.2005 - 01.2007
  • Performed initial evaluations to assess clients' fitness levels, goals, and any specific needs or restrictions
  • Created tailored fitness plans that align with each client's unique objectives and requirements
  • Led individual and group workouts, ensuring proper form and safety during exercises
  • Offer consistent encouragement and support to help clients progress and stay motivated
  • Developed and adjust personalized workout routines that include strength training, cardiovascular workouts, and flexibility exercises
  • Modifed programs based on client progress and feedback to ensure ongoing effectiveness
  • Taught clients about effective exercise techniques, nutritional guidance, and healthy lifestyle choices
  • Provide practical advice for setting achievable goals and monitoring their progress
  • Encourage clients to remain focused on their fitness goals and tackle any obstacles they encounter
  • Create a supportive and motivating atmosphere to boost clients' confidence and commitment
  • Ensured the safe use of exercise equipment and proper execution of exercises
  • Monitored clients for any signs of overexertion or injury and make necessary adjustments to their routines
  • Kept detailed records of client progress, session notes, and any relevant feedback
  • Track client achievements and identify areas for improvement
  • Promoted personal training services and programs to attract new clients and retain current ones
  • Supported marketing initiatives to increase visibility and client engagement
  • Stayed current with fitness industry trends, training techniques, and certifications
  • Engaged in ongoing professional development to enhance skills and knowledge
  • Collaborated with other fitness professionals to ensure a unified approach to client wellness
  • Contributed to a positive team culture and share best practices to improve overall service quality.

Caregiver/Personal Assistant

Home Support Services
01.2001 - 06.2005
  • Provided personal and emotional support to individuals that required assistance
  • Performed house-keeping responsibilities as needed
  • Prepared meals in accordance to doctor's instructions
  • Assisted clients in addressing everyday personal needs
  • Provided companionship daily by lending an ear and shoulder to lean on
  • Helped to maintain a safe and clean environment for my clients.

Sales Associate

Victoria's Secret
04.2004 - 12.2004
  • Provided exceptional service by warmly greeting customers, addressing their needs, and resolving any inquiries or concerns
  • Offered personalized advice and product recommendations to guide customers in making well-informed purchases
  • Processed transactions swiftly and accurately using the point-of-sale (POS) system
  • Boosted sales by engaging actively with customers, highlighting promotions, and suggesting additional products
  • Contributed to reaching both personal and store-wide sales targets through effective sales strategies and customer engagement
  • Supported store events and marketing initiatives to enhance visibility and drive customer traffic
  • Ensured the store remains visually appealing by organizing products, maintaining neat displays, and keeping shelves stocked
  • Assisted with visual merchandising tasks, such as setting up displays and arranging products to align with brand guidelines
  • Maintained store cleanliness, including tidying fitting rooms and restocking merchandise as needed
  • Aided in inventory control by receiving and verifying shipments, conducting stock counts, and managing stock accuracy
  • Addressed and resolve inventory discrepancies and help organize backstock to ensure efficient access and accurate stock levels
  • Created a positive shopping experience by engaging with customers and offering assistance throughout their visit
  • Managed returns and exchanges according to store policies to ensure customer satisfaction
  • Contributed to a welcoming store environment that aligns with Victoria’s Secret’s brand values
  • Worked closely with sales associates and store management to meet store objectives and foster a supportive work atmosphere
  • Participated in team meetings and training to stay updated on new products, promotions, and company procedures
  • Handled administrative tasks such as processing transactions, managing paperwork, and maintaining precise records
  • Assisted with daily operational responsibilities, including opening and closing the store as needed.

Hostess

Lyon's restaurant
01.1999 - 01.2003
  • Welcomed guests with a warm and professional demeanor to create a positive first impression
  • Managed the guest waiting list efficiently, seating individuals based on their preferences and available tables
  • Guided guests to their tables, ensuring they receive menus and initial attention
  • Handled all aspects of reservations, including booking, confirming, and adjusting as necessary
  • Kept precise records of reservation details and accommodate any special requests or needs
  • Coordinated with the service team to ensure smooth seating, particularly during peak hours
  • Address guest questions about the menu, specials, and restaurant policies with clarity and professionalism
  • Resolved guest concerns and complaints swiftly, escalating to management if needed
  • Maintained a friendly and attentive attitude to enhance the overall dining experience
  • Collaborate effectively with restaurant staff to manage seating arrangements and table assignments
  • Worked closely with kitchen and waitstaff to ensure timely and accurate service
  • Helped manage the flow of the dining room and optimize table turnover during busy times
  • Handle administrative tasks such as answering phones, managing reservations, and updating guest records
  • Kept the host stand and waiting area clean and organized
  • Assisted with opening and closing procedures, including securing the host stand and maintaining reservation logs
  • Inform guests about the restaurant’s amenities, upcoming events, and special promotions
  • Provided additional services like coat checks or special accommodations upon request
  • Strived to ensure every guest departs with a positive impression of Lyon’s Restaurant
  • Work with fellow team members to ensure smooth operations and exceptional service
  • Participated in staff meetings and training to stay up-to-date with restaurant policies and improvements.

House Manager

Cinemark, Century Theathers
06.2002 - 12.2002
  • Experienced in managing Starbucks cafés in these theaters while honing my skills in leading a team, ensuring high customer satisfaction, and maintaining the operational standards that are aligned closely with Starbucks' values and practices
  • Created and Managed a 12- month operational budget for each location
  • Analyzed P&L reports and other financial documents to maintain budget control.Submitted accurate financial reports to corporate departments and senior management
  • Drove sales through cross-marketing with local media and online platforms Maintained corporate standards for employee appearance and facility upkeep
  • Implemented a loss prevention program to control expenses and reduce shortages
  • Managed and trained a staff of over 100 employees, including hiring and professional development
  • Ensured a safe working environment and customer experience through effective planning and execution
  • Scheduled staff and managed payroll
  • Polite, attentive, and in addressing costumers' needs
  • Was visible on the floor, actively interacting with costumers and team members.

Education

Computer Science

Skyline College
San Bruno, Ca
06.2027

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Skyline College
San Bruno, Ca
06.2017

Letters - Social and Behavioral Sciences

Skyline College
San Bruno, Ca
05.2015

Sciences - undefined

05.2014

Arts - Humanities

Skyline College
San Bruno, Ca
05.2014

Skills

  • Customer service, Time management, Computer literacy, Leadership Experience, Team Management, Operational
  • Excellence, Organizational Skills, Financial Acumen, Sales Management, Marketing

Timeline

Specialist

Apple
09.2024 - 12.2024

Specialist

Apple
09.2024 - 12.2024

Specialist

Apple
09.2024 - 12.2024

Caregiver/Personal Assistant

Home Support Services, IHSS
09.2022 - Current

Meta Store, Facebook
06.2022 - 11.2022

Mattress Firm
01.2022 - 01.2023

Assistant Store Manager

JOANN Stores
01.2022 - 08.2022

Assistant Store Manager

CVS Pharmacy inside Target Store
11.2021 - 05.2022

Assistant Store Manager

T-mobile
02.2020 - 05.2021

Assistant Store Manager

inMotion
10.2018 - 08.2019

Concierge

Nordstrom
05.2015 - 11.2015

Assistant Store Manager

Foreign Exchange Clothing
04.2011 - 06.2015

Personal Trainer

Fitness USA
09.2005 - 01.2007

Assistant Store Manager

Againsts All Odds
05.2004 - 04.2008

Sales Associate

Victoria's Secret
04.2004 - 12.2004

House Manager

Cinemark, Century Theathers
06.2002 - 12.2002

Caregiver/Personal Assistant

Home Support Services
01.2001 - 06.2005

Hostess

Lyon's restaurant
01.1999 - 01.2003

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Skyline College

Letters - Social and Behavioral Sciences

Skyline College

Sciences - undefined

Arts - Humanities

Skyline College

Computer Science

Skyline College

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Natassja Reintegrado