Natasja Pitcher

Sport Management:

• League Management: Managed 5-6 of the ESSC's largest leagues per season, overseeing over 400 teams quarterly; processed team, group, and individual registrations; built teams from individual/group registrants; communicated league updates to players and registrants; recruited for pre-season and regular season; processed and updated scores and standings; followed up on score discrepancies; addressed player concerns regarding their leagues; communicated with teams and game staff about absences and cancellations.
• Content Updating (Website): Publishing/updating regular & playoff season schedules; proofing mid-season schedule changes; updating league information throughout the year; and more.
• Internal/External Communication: Maintaining effective communication between both the Edmonton and Calgary office; maintaining consistent communication with external clients, daily.

Revenue Management:

• Responsible for managing any/all revenue coming into & out of the Club & communicating any updates with our accountant; responsible for handling all bank deposits, in-office cash; and more.
• Debit Terminal Reports: Responsible for managing large budgets, and completing daily debit terminal audit reports.
• Budget Managing: Managed several large budgets throughout the year, and more.

Receipts & Expenses

• Audited all business receipts, and managed expense tracking through Sharepoint, ensuring timely and organized documentation.
• Staff Expenses: Audited and submitted all staff expense forms monthly.

Community Initiatives:

• Coordinated all donation and auction requests with external partners to support community engagement.
• Coordinated quarterly staff volunteer opportunities; and more.

Project:

• 'Multi-Sport Cheat-Sheets' (Website): I created both the documents & HTML coding for the Edmonton and Calgary club's 'Multi-Sport Cheat Sheets', which are linked/used in all Multi-Sport schedules to outline the format & rules for the players that week. Click HERE to view.

• Assist in Hiring: Assist with the Recruitment, interviews, and hire staff and volunteers.
• Training: Develop and implement training for frontline staff and volunteers and train how to execute it.
• Supervising Staff: Schedule, supervise and evaluate staff and volunteers.
• Customer Service: Provide excellent customer service and mentor frontline staff to do the same.
• Leadership and Support: Provide ongoing support, leadership and resources to program staff and volunteers.
• Inventory: Monitor supplies and equipment.
• Program Monitoring: Ensuring overall participant and program safety; Assist in the planning and implementation of a variety of Green Shack program locations.
• Marketing/Advertisement: Assist with preparing advertising/marketing materials.
• Internal/External Communication: Respond to incoming queries from customers, community members and staff members.
• Project Assistance: Assist with special projects related to the Green Shack program, Day camps.
• Program Assistance: Provide assistance in the development of new programs.
• Administrative Assistance: Assist with administrative tasks related to the overall operation of the Green Shack, Day Camp & Outdoor Adventure programs (schedules, timesheets, program reports, evaluations, statistics, etc.).
• Supervisor Assistance: Assist the Recreation Technician IIIs with other related duties as required.

• Recreation Technician 1, City of Edmonton - Edmonton, Canada
• Educator, PCY Instructor, YMCA - Edmonton, Canada
• Athletic Instructor, Millennium Place - Strathcona County, Canada
• Volleyball Coach, Alberta Volleyball - Edmonton, Canada