Summary
Overview
Work History
Education
Skills
References
Quote
Interests
Timeline
Hi, I’m

Natasha Whelan

Mississauga,Ontario
Natasha Whelan

Summary

Dedicated and hardworking Medical Assistant with 7 years of experience. Driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

Overview

7
years of professional experience

Work History

Credit Valley Hospital

SENIOR ADMINISTRATIVE ASSISTANT
04.2022 - Current

Job overview

  • Facilitate inpatient appointments
  • Assist Resource Technologist with coordinating patient flow
  • Strong knowledge of medical terminology
  • Experience with Meditech, PACS, EPIC, and Connexal
  • Enter inpatient exams in RIS
  • Coordinate patient consent and prep information
  • Communicate preparation information to inpatient floors
  • Paging of MRP’s for Radiologist
  • Gather pertinent patient information, eg. Previous, lab results, etc., for biopsy and inpatient procedures
  • Booking ultrasound biopsies, notifying patient and physician’s office
  • Order on-site supplies through materials management systems
  • Excellent patient service skills, delivering positive patient centered care

Insight Health Solutions- Trillium Health Partners

CLINIC CLERICAL ASSISTANT
06.2021 - 04.2022

Job overview

  • Clerical office assistant for third-party physiotherapy clinic, providing healthcare services to workers injured on the job
  • Works with WSIB (Workplace Safety Insurance Board) to rehabilitate injured persons back into the workforce
  • Maintain schedules of 10 physiotherapists, including their assistants, kinesiologist, and psychologist on site
  • Corresponded with WSIB Nurse Consultants and Case Managers, relaying messages back to treatment team
  • Kept office records organized and supplies well-stocked for optimal team performance
  • Take and record payment for private physiotherapy services and products.

Trillium Hospital

DIAGNOSTIC IMAGING ASSISTANT
04.2018 - 10.2020

Job overview

  • Monitors patient flow within the emergency department for those needing imaging tests including MRI, CT, Ultrasound, X-ray, Angioplasty, and interventional radiology
  • Formally enter physicians' orders for exams so patients can be scanned, recorded, and documented
  • Work alongside Emergency room physicians, radiology technologist and Radiologists to ensure imaging is being read and dictated in a timely manner
  • Closely monitoring procedures for STAT or Emergent patients including Stroke protocols
  • Monitor “CLIC” program. Radiologists use this to re-evaluate imaging, notifying physicians for previously undiscovered imaging diagnoses
  • Book outpatient appointments for all three Trillium Health Partners locations and follow up with completion of these appointments.

Queensway Health Centre

DIAGNOSTIC IMAGING BOOKING DEPARTMENT
04.2018 - 10.2020

Job overview

  • Receive and process requisitions, emails and incoming calls
  • Schedule radiology appointments for hospital Outpatients and Inpatients
  • Imaging tests include Ultrasound, X-ray, Nuclear Medicine, Mammogram, Biopsy, Ct, Sentinel Lymph Nodes, Fluoroscopy, and Interventional Radiology
  • Prioritize and promptly schedule Oncology patients
  • Work with Imaging technicians to optimize room bookings/ closures and patient flow.

Emergency Department, Trillium Hospital

REGISTRATION ASSOCIATE/ BED ALLOCATION
11.2017 - 10.2020

Job overview

  • Establish patient record by preparing their chart; assigning patient identification number; obtaining patient demographic information
  • Provide procedural administrative and payment information to out of province/ out of country patients
  • Admit/ transfer/ and discharge patients from Emergency unit to subsequent hospital units
  • Assist with patient flow and operational coordination
  • Upholding sensitive information practices by maintaining patient confidence and hospital policy.

Education

Fanshawe College
London, ON

Diploma from Medical Office Administration
03.2015

University Overview

Skills

  • Billing and invoicing
  • Scheduling and calendar management
  • Data entry
  • Document control
  • Meeting planning
  • Presentation development
  • Mail management
  • Excel spreadsheets
  • Strong interpersonal skills
  • Strong problem solver
  • Medical terminology
  • Software experience in Epic, Meditech, IDS7
  • Advanced MS Office knowledge

References

References
References Furnished Upon Request

Quote

“Be humble. Be hungry. And always be the hardest worker in the room.”
—Dwayne Johnson

Interests

Art/ Photography

Hiking/ Volleyball

Fashion

Volunteering

Timeline

SENIOR ADMINISTRATIVE ASSISTANT
Credit Valley Hospital
04.2022 - Current
CLINIC CLERICAL ASSISTANT
Insight Health Solutions- Trillium Health Partners
06.2021 - 04.2022
DIAGNOSTIC IMAGING ASSISTANT
Trillium Hospital
04.2018 - 10.2020
DIAGNOSTIC IMAGING BOOKING DEPARTMENT
Queensway Health Centre
04.2018 - 10.2020
REGISTRATION ASSOCIATE/ BED ALLOCATION
Emergency Department, Trillium Hospital
11.2017 - 10.2020
Fanshawe College
Diploma from Medical Office Administration

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Natasha Whelan