Natasha Crofton
Edmonton,AB
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Store Manager delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
EDMONTON, AB
03.2015 - Current
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Created weekly work schedules for store personnel.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
Accounts Assistant
Canada West Realty
Kelowna, BC
11.2017 - 09.2018
- Provided administrative support to the accounting department as required.
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Assisted in accounts receivable, payable and general ledger activities.
- Performed financial calculations for amounts due, interest charges and balances.
- Generated monthly financial reports for management review.
Education
BhK - Kinesiology
University of British Columbia
Kelowna, BC06-2018
Skills
- Store Operations Oversight
- Partnership Building
- Talent Recruitment
- Team Development
Certification
- First Aid & CPR/AED level C - Valid till 2026
- Sport Safety Athletic Taping - 2018
Timeline
Accounts Assistant
Canada West Realty
11.2017 - 09.2018
Store Manager
Starbucks
03.2015 - Current
BhK - Kinesiology
University of British Columbia
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