Natasha Devina Deesasan
Toronto,ON
Summary
Customer-focused Manager offering history of success coordinating and monitoring operations across various departments. Diligent leader and problem-solver dedicated to streamlining operations to decrease costs and promote company success, growth and organizational efficiency. Highly committed with hardworking mentality to exceed all expectations and improve quality of services and products.
Overview
6
6
years of professional experience
Work History
Lead Customer Experience Manager
Toronto-Dominion Bank
01.2023 - 12.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs and resolving problems.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed key holder duties such as opening and closing in accordance with established operating procedures and company policies,
- Helped increase customer satisfaction rates from 30% to a consistent monthly rate of 100% by implementing employee recognition programs which aided in team building and overall better performance.
- Prospected for leads to build pipeline and convert to sales opportunities which drastically increased all metrics.
Personal Banking Associate
Toronto-Dominion Bank
03.2020 - 01.2023
- Educated every client on all features and benefits of banking products and services.
- Expanded company's book of business as a result of developed and maintained strong customer relationships as I provided genuine and personalized advice.
- Maintained an exceptional daily, weekly, monthly and annual scorecard; pacing over 200% in every aspect
- Assisted customers with setting up or closing accounts, completing personal credit applications, and signing up for all new services across all departments in accordance with bank policy.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Stock Manager
Call It Spring
09.2019 - 03.2020
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Trained new staff on job duties, company policies, and safety procedures for rapid on-boarding.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed teams of over 15 employees via the use of effective planning, organization and empathy.
Keyholder
Toys Toys Toys
12.2017 - 10.2019
- Completed all operational procedures; openings, closings, balancing books, ordered all inventory
- Kept store clean and organized to provide shoppers with pleasant experience.
- Developed initial sale by establishing personal connections and ensuring that customers’ needs were prioritized.
- Skillfully trained and welcomed new employees while creating a positive work environment
- Able to work within a diverse team while displaying tact and discipline
- Successfully drove new product lines to increase annual profits by 89%.
Education
Bachelor of Arts - Philosophy
Ryerson University
Toronto, ON12.2023
Skills
- Critical, Strategic Thinking
- Leadership and Management
- Effective Communication
- Salesforce Expertise
- Training and Staff Development
- Reliable and Punctual
- Team Oriented
Affiliations
- Shelter Movers (Current)
- Rotary International (2022)
- Extendicare Nursing Home (2022)
Timeline
Lead Customer Experience Manager
Toronto-Dominion Bank
01.2023 - 12.2023
Personal Banking Associate
Toronto-Dominion Bank
03.2020 - 01.2023
Stock Manager
Call It Spring
09.2019 - 03.2020
Keyholder
Toys Toys Toys
12.2017 - 10.2019
Bachelor of Arts - Philosophy
Ryerson University
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