Natasha Woodland
Summary
Friendly and efficient; devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Greenhawk Equestrian Sport
04.2021 - 03.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Please note, this was only a term position.
Equine Stable Handler
Spring Brook Stables
03.2021 - 01.2022
- Maintained equipment and ranch structures.
- Cared for about 26 equines by feeding, watering, caring to special needs, medicating, vaccinating and assisting with birthing.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Groomed, and prepped horses for exhibitions.
- Assisted with clinics, and shows.
- Managed all clients needs, and concerns with there horses, and fiances for the owner.
- Organized lesson times, arena tines, and overall time management for all clients.
Maternity Leave
Leave
02.2020 - 03.2021
Lead Hand Landscaper
Ayles Natural Landscaping
09.2017 - 02.2020
- Developed presentations to promote preservation of outdoor spaces through public workshops and community gardening activities.
- Operated landscaping equipment with focus on safety and machine longevity.
- Constructed and repaired brick, concrete block and stone structures for commercial and residential customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated with management and team members to resolve obstacles and complete projects.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Adhered to industry safety protocols and enforced team member compliance.
- Contributed to employee performance review meetings and safety seminars.
- Competed in industrial competitions representing the company.
Enforcement Officer Supervisor
Romeo LeBlanc International Airport
11.2012 - 09.2017
- Inspected worksites and work of personnel on regular basis to identify issues or non-conformity, taking action to immediately correct identified deficiencies.
- Responsible for all Restricted Access points.
- Supervised all international flights.
- Responsible for all officers on floor.
- Regulated, and Enforced Runway regulations, and laws.
- Assisted with payroll, and scheduling.
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
- Assisted with all learning seminars, and regulatory testing.
Cashier Supervisor
Sobeys
03.2009 - 05.2012
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored areas for security issues and safety hazards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
Diploma - Policing And Corrections
Oultons College
Moncton, NB05.2013
Graduate Certificate - Equine Nutrition
Royal School of Veterinary Studies Edinburgh
Edinburgh03.2013
Diploma - High School Diploma
Moncton High School
Moncton, NB06.2011
Skills
- POS System Operations
- Calm and Professional Under Pressure
- Problem Resolution
- POS Systems and Ordering Platforms
- Verifying Data Accuracy
- Excellent Communication Skills
- Data Entry Equipment
- Customer Relationship Management
- Electronic Filing System
Timeline
Customer Service Associate
Greenhawk Equestrian Sport
04.2021 - 03.2022
Equine Stable Handler
Spring Brook Stables
03.2021 - 01.2022
Maternity Leave
Leave
02.2020 - 03.2021
Lead Hand Landscaper
Ayles Natural Landscaping
09.2017 - 02.2020
Enforcement Officer Supervisor
Romeo LeBlanc International Airport
11.2012 - 09.2017
Cashier Supervisor
Sobeys
03.2009 - 05.2012
Diploma - Policing And Corrections
Oultons College
Graduate Certificate - Equine Nutrition
Royal School of Veterinary Studies Edinburgh
Diploma - High School Diploma
Moncton High School
Activities and Passions
- Regular Equine Competitor in Speed Events.
- Sponsored Rider through top Equine Companies.
Similar Profiles
Danielle OlsenDanielle Olsen
Sales Associate at Greenhawk Equestrian SportSales Associate at Greenhawk Equestrian Sport
Caelan FlanaganCaelan Flanagan
Lead Hand at Greenhawk Equestrian SportLead Hand at Greenhawk Equestrian Sport
Anna LansdellAnna Lansdell
Owner/Manager at Greenhawk Equestrian Sport Thunder BayOwner/Manager at Greenhawk Equestrian Sport Thunder Bay