Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Winter

Milton,ON

Summary

Dedicated Medication Access Specialist with 15+ years of experience facilitating timely and affordable access to essential medications for patients. Highly skilled in navigating insurance processes and securing prior authorizations and collaborating with health care providers to ensure seamless delivery of prescribed treatments. Adept at leveraging strong communication and organizational abilities to streamline access pathways, optimize medication adherence and enhance overall patient outcomes.

Overview

17
17
years of professional experience

Work History

Medication Access Specialist

PRCC Credit Valley Hospital
Mississauga, ON
12.2007 - Current
  • Assess the medication needs of oncology patients, employing a thorough understanding of insurance processes and pharmaceutical assistance programs to facilitate and coordinate seamless access to prescribed medications
  • Develop and implement effective referral processes and procedures to ensure smooth transitions pf oncology patients through various stages of care, promoting continuity and minimizing disruptions
  • Collaborate with other government, community based and private agencies that provide financial assistance for medications
  • Serve as an advisor to patients, families and health care providers regarding medication access
  • Complete financial assessments to determine the need for assistance
  • Develop necessary policies/procedures and program evaluation elements for this patient focused program
  • Complete the necessary communication with the patient and the involved healthcare providers.

Physical Damage Claims Advisor

The Personal Insurance Company
Mississauga, ON
  • Conducted comprehensive investigations, evaluations, analysis, negotiations, and settlements for automobile, third party property damage claims.
  • Negotiated settlements for all claims efficiently.
  • Managed challenging coverage claims with tact and professionalism.
  • Maintained expenses through pro-active handling techniques
  • Provided guidance and direction to vendor partners as needed
  • Ensured approval from Manager on claims surpassing authority limits
  • Manage claims in litigation, participate in mediations, pre-trials and settlement conference

Unit Clerk Associate ER/PRCC

Credit Valley Hospital
Mississauga, ON
  • Provided clerical support for patient administrative services, information management, unit reception while ensuring the clerical administration and operation of the unit.

Customer Service Agent

The Personal Insurance Company
Mississauga, ON
  • Provide knowledgeable, effective and efficient customer service to clients, offering insurance advice, processing policy changes and new policies.

Education

Business Administration -

McMaster University
Hamilton, ON

Medical Terminology -

Sheridan College
Oakville, ON

Skills

  • Medication Access Coordination
  • Referral process implementation
  • Insurance navigation
  • Prior authorization management
  • Healthcare communication
  • Patient advocacy
  • Pharmaceutical assistance programs
  • Continuity of care optimization
  • Customer Support
  • User Training
  • Maintaining records
  • Insurance Verification
  • Eligibility Verification
  • Decision-making capabilities
  • Problem-Solving
  • Teamwork and Collaboration
  • Analytical Skills
  • Written Communication
  • Excellent Communication
  • Multitasking
  • Interpersonal Skills

Timeline

Medication Access Specialist

PRCC Credit Valley Hospital
12.2007 - Current

Physical Damage Claims Advisor

The Personal Insurance Company

Unit Clerk Associate ER/PRCC

Credit Valley Hospital

Customer Service Agent

The Personal Insurance Company

Business Administration -

McMaster University

Medical Terminology -

Sheridan College

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Natasha Winter