Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Watson

Dunlop,NB

Summary

Proven leader and efficient problem-solver, adept in time management and GPS route planning, significantly enhanced team productivity and customer satisfaction at Value Village. Renowned for reliability and flexibility, excelled in optimizing operations and reducing costs, while fostering a positive work environment. Achieved commendable safety records and service quality, leveraging hard and soft skills to surpass employer expectations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Street View Driver

Aceolution
08.2024 - 11.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Supervisor of Operations

Value Village
10.2021 - 07.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Developed and implemented strategies to maximize customer satisfaction.

Clearner Supervisor

White Paw Janitorial
01.2021 - 10.2021
  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.

Supervisor

Tim Hortons
10.2005 - 01.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

High School Diploma -

Highland Secondary
Comox, BC
06-2005

Skills

  • Reliability
  • Flexibility
  • Conflict Resolution
  • Time management abilities
  • Punctuality
  • Loading and unloading
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer Service
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Store maintenance
  • Key holder experience
  • Professionalism
  • Customer Relationship Management

Languages

English
Native or Bilingual

Timeline

Street View Driver

Aceolution
08.2024 - 11.2024

Supervisor of Operations

Value Village
10.2021 - 07.2024

Clearner Supervisor

White Paw Janitorial
01.2021 - 10.2021

Supervisor

Tim Hortons
10.2005 - 01.2021

High School Diploma -

Highland Secondary

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Natasha Watson