Natasha Vernon
San Leandro
Summary
To work in a professional environment, acquire skills that will further benefit the company and my position within the company. To be able to put my knowledge and experience to work in order to service my community and employer. Utilize my organization skills and ability to work well with other people.
Overview
13
13
years of professional experience
Work History
Education Technician
SPG Therapy & Education
09.2022 - Current
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Employed effective classroom management strategies minimizing disruptions ensuring an optimal learning environment for all students present.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Maintained safety and security by overseeing students in recess environments.
Hotel Clerk
Jackson Rancheria Casino
05.2023 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Reduced errors in reservations system by diligently updating cancellations or modifications in a timely manner.
- Expedited billing processes through accurate record-keeping and prompt follow-up on discrepancies or concerns.
Administrative Assistant
East Bay Structural & Termite Co.
09.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Operations Supervisor
Eat Club
08.2017 - 09.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Sales Associate
Sears Outlet Store
08.2012 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Little Ones
11.2011 - 03.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Bachelor of Science - Criminal Justice
CSU East Bay
Hayward, CA06-2020
Associate of Arts - Liberal Arts And Sciences
Chabot College
Hayward, CA06-2016
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Customer service
- Teamwork
- Project-based learning
- Documentation
- Organizational skills
- Multitasking Abilities
- Reliability
- Clerical support
- Educational support
- Early childhood education
Timeline
Hotel Clerk
Jackson Rancheria Casino
05.2023 - 08.2023
Education Technician
SPG Therapy & Education
09.2022 - Current
Administrative Assistant
East Bay Structural & Termite Co.
09.2019 - 03.2020
Operations Supervisor
Eat Club
08.2017 - 09.2019
Sales Associate
Sears Outlet Store
08.2012 - 07.2014
Sales Associate
Little Ones
11.2011 - 03.2012
Bachelor of Science - Criminal Justice
CSU East Bay
Associate of Arts - Liberal Arts And Sciences
Chabot College
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